> ## Documentation Index
> Fetch the complete documentation index at: https://nectarclimate.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# EPAL, Portugal

> How to connect EPAL, Portugal accounts to Nectar using email MFA forwarding.

## Connection method: Email MFA forwarding

EPAL, Portugal uses email-based verification code from a new device. Since Nectar logs in from its own servers, MFA verification is typically triggered.

<Tip>
  **Best option: Disable MFA if your organization allows it.** EPAL, Portugal's portal may allow you to disable additional verification in your account security settings. If you can turn off MFA, Nectar can connect without any forwarding setup.
</Tip>

## Setup with email forwarding

If MFA cannot be disabled, set up email forwarding so Nectar receives the verification codes:

<Steps>
  <Step title="Start a new connection or reconnect">
    From [Data Input > Connections](/docs/platform/data-input/connections), click **New connection** and select EPAL, Portugal, or click **Reconnect** on an existing connection showing **MFA Token Expired**.
  </Step>

  <Step title="Enter your credentials">
    Provide your EPAL, Portugal username and password — the same credentials you use at [epal.pt](https://www.epal.pt/EPAL/).
  </Step>

  <Step title="Confirm the connection">
    Nectar verifies the credentials and begins collection. The CAPTCHA is handled automatically.
  </Step>

  <Step title="Choose MFA forwarding type">
    * **Managed forwarding**: Nectar provides a unique email address (for example, `mfa-your-company@nectarclimate.com`). Update your EPAL, Portugal account's email address to this Nectar-provided address so codes are sent directly to us.
    * **Customer-inbox forwarding (recommended)**: Keep your existing email on EPAL, Portugal, and set up an auto-forwarding rule in your email to forward EPAL, Portugal verification emails to the Nectar-provided address (for example, `nectar-forward-to-your-company@nectarclimate.com`).

    <Warning>
      This strategy might fail on corporate emails. Microsoft 365 and Google Workspace can block external auto-forwarding through tenant-wide policies. If forwarding is silently disabled, the connection returns to MFA Token Expired without warning. If you're on a managed work email and customer-inbox forwarding fails, try managed forwarding or uploading bills.
    </Warning>
  </Step>

  <Step title="Update your EPAL, Portugal account or Set Up Customer-inbox Forwarding">
    * **For managed forwarding:** Log in to [epal.pt](https://www.epal.pt/EPAL/) > **My Profile** > **Contact Information** > update the email address to the Nectar-provided address (for example, `mfa-your-company@nectarclimate.com`).
    * **For customer-inbox forwarding:** Create a forwarding rule in your email client that forwards messages from `epal.pt` to the Nectar-provided forwarding address (for example, `mfa-your-company@nectarclimate.com`).
      * **Set up email forwarding in your inbox**
      * In the mailbox that receives EPAL, Portugal verification codes, create a forwarding rule that sends messages from EPAL, Portugal to the Nectar address from Step 2.
        * **Sender / from:** the EPAL, Portugal sender addresses your account uses
        * **Forward to:** the Nectar address from Step 2
        * Keep a copy in the original inbox if you still want to see the codes

    Common setup guides:

    * Gmail: [automatic forwarding](https://support.google.com/mail/answer/10957?hl=en)
    * Outlook / Microsoft 365: [forwarding rules](https://support.microsoft.com/en-us/office/use-rules-to-automatically-forward-messages-45aa9664-4911-4f96-9663-ece42816d746)
  </Step>

  <Step title="Confirm in Nectar">
    Complete the MFA configuration step and reconnect your credentials in Nectar. Nectar triggers a test login to verify if MFA was configured correctly.
  </Step>
</Steps>

## Important notes

* EPAL, Portugal's verification codes expire within 30 minutes. Forwarding delays from corporate email systems can cause codes to expire before Nectar receives them. Managed forwarding is more reliable.

## Troubleshooting

| Issue | Solution |
| - | - |
| "MFA Token Expired" keeps returning | Your forwarding rule may be broken. Check that forwarding is active and the email address matches exactly. |
| Codes arrive but connection still fails | Codes may be expiring before delivery. Switch to managed forwarding for faster delivery. |
| "Password Incorrect" | Verify your credentials in Nectar and at [epal.pt](https://www.epal.pt/EPAL/). |
| Connection stuck in "Pending" | EPAL, Portugal's portal can be slow. Allow 24 hours for initial data pull. |
| "Website Down" | EPAL, Portugal's portal occasionally has outages. Nectar retries automatically. |


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.