> ## Documentation Index
> Fetch the complete documentation index at: https://nectarclimate.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# New Jersey Natural Gas (NJNG)

How to connect NJNG accounts to Nectar by adding Nectar as a Guest User or using email MFA forwarding

<Tip>
  **Recommended: Disable MFA if your organization allows it.** Turning off MFA on your NJNG account removes the need for any forwarding or Guest User setup.
</Tip>

## Recommended approach: Add Nectar as a Guest User

NJNG grants third-party access by adding a Guest User to your account. You'll generate a dedicated Nectar email address in the connection wizard, then enter that email — along with Nectar's name on NJNG's portal.

### Step 1: Generate your Nectar forwarding email

In the connection wizard, select **Option 1: Managed MFA forwarding**. You'll be asked to enter your own email address — this is where Nectar will forward any MFA codes or notifications it receives, so you stay in the loop.

<Steps>
  <Step title="Start the NJNG connection or reconnect">
    From [**Data Input > Connections**](https://nectarclimate.com/docs/platform/data-input/connections), click **New connection** and select **NJNG**, or click **Reconnect** on an existing connection showing **MFA Token Expired**. When the wizard reaches the MFA step, choose **Option 1: Managed MFA forwarding**.
  </Step>

  <Step title="Enter your own email as the forwarding destination">
    Enter the email address where you'd like a copy of any forwarded messages to go. This is your address, not Nectar's.
  </Step>

  <Step title="Copy the generated Nectar email">
    On the next screen, the wizard displays:

    * A **generated Nectar email address** (unique to this connection — e.g., [**nectar-forward-to-your-company@nectarclimate.com**](mailto:nectar-forward-to-your-company@nectarclimate.com))

    Keep this screen open — you'll paste this email into NJNG's portal in the next step.
  </Step>
</Steps>

### Step 2: Add Nectar as a Guest User in NJNG

<Steps>
  <Step title="Log in to your NJNG account">
    Go to [njng.com](https://www.njng.com) and sign in with your credentials.
  </Step>

  <Step title="Navigate to account access settings">
    Go to **Account** > **Guest User** > **Invite User**.
  </Step>

  <Step title="Add Nectar as a Guest User">
    Click **Invite User** and enter the values:

    * Select Service Account Number

    * **Name:** Nectar Climate

    * Select Full access vs view only

    * **Email:** *(the generated Nectar email from Step 1 — e.g.,* [nectar-forward-to-your-company@nectarclimate.com](mailto:nectar-forward-to-your-company@nectarclimate.com)*)*

    <Tip>
      Use the values directly from the wizard — don't substitute your own email or a generic Nectar address. The generated email is unique to your connection and is how Nectar links the NJNG access back to your account.
    </Tip>
  </Step>

  <Step title="Confirm the invitation">
    NJNG sends an invitation to the generated Nectar email. Nectar accepts it automatically and begins pulling billing and usage data. The connection status updates to **Connected**, and any future notifications NJNG sends are forwarded to the email you entered in Step 1.
  </Step>
</Steps>

## If you have multiple NJNG accounts

Each NJNG account (login) needs Nectar added as a Guest User separately. If you manage many NJNG accounts across your portfolio, contact [support@nectarclimate.com](mailto:support@nectarclimate.com) — we can help coordinate bulk onboarding.

## Alternative: Email MFA forwarding

If you can't add Nectar as a Guest User (for example, if you don't control the account settings), forward NJNG's verification code emails to a Nectar-provided address so we can complete login on your behalf:

<Steps>
  <Step title="Start a new connection or reconnect">
    From [Data Input > Connections](/docs/platform/data-input/connections), click **New connection** and select **NJNG**, or click **Reconnect** on an existing connection showing **MFA Token Expired**.
  </Step>

  <Step title="Enter your NJNG credentials">
    In the wizard, enter the username and password Nectar should use to log in to NJNG.
  </Step>

  <Step title="Get your Nectar forwarding address">
    The wizard provides a unique forwarding address for your organization (for example, `nectar-forward-to-your-company@nectarclimate.com`). Copy it.
  </Step>

  <Step title="Choose MFA forwarding type">
    The wizard presents two options:

    * **Managed forwarding:** Nectar provides a unique email address (for example, `nectar-forward-to-your-company@nectarclimate.com`). Update your NJNG account's email address to this Nectar-provided address so codes are sent directly to us.
    * **Customer-inbox forwarding (recommended):** Keep your current email on NJNG, and set up an auto-forwarding rule in your email client to forward NJNG verification emails to the Nectar-provided address (for example, `nectar-forward-to-your-company@nectarclimate.com`).

    <Warning>
      This strategy might fail on corporate emails. Microsoft 365 and Google Workspace can block external auto-forwarding through tenant-wide policies. If forwarding is silently disabled, the connection returns to **MFA Token Expired**. If you're on a managed work email and customer-inbox forwarding fails, try managed forwarding or [uploading bills](https://dash.nectarclimate.com/data-input/uploads).
    </Warning>
  </Step>

  <Step title="Set up email forwarding in your inbox">
    In the mailbox that receives NJNG verification codes, create a forwarding rule that sends messages from NJNG to the Nectar address from Step 3.

    * **Sender / from:** the NJNG sender addresses your account uses
    * **Forward to:** the Nectar address from Step 3
    * **Keep a copy** in the original inbox if you still want to see the codes

    Common setup guides:

    * [Gmail: automatic forwarding](https://support.google.com/mail/answer/10957?hl=en)
    * [Outlook / Microsoft 365: forwarding rules](https://support.microsoft.com/office/use-rules-to-automatically-forward-messages-45aa9664-4911-4f96-9663-ece42816d746)
  </Step>

  <Step title="Confirm the forwarding address (if required)">
    Most email providers send a confirmation code to the forwarding address before enabling the rule. Nectar receives and confirms this automatically, usually within a few minutes.
  </Step>

  <Step title="Confirm the setup">
    Nectar triggers a test login. When the verification code is forwarded successfully, the connection moves to **Connected**.
  </Step>
</Steps>

### Upload bills

If configuring email forwarding is not practical, you can always [upload PDF bills](/docs/platform/data-input/uploads) directly. The parsed data is identical to what automated collection produces.

## Troubleshooting directly

| Issue | Solution |
| - | - |
| Still shows "MFA Required" after adding Guest User | It may take up to 24 hours for NJNG to process the invitation. Contact support if it persists. |
| "Pending" status after Guest User accepted | Nectar is pulling initial data. This can take 1–2 business days for the first pull. |
| Multiple accounts need separate setup | Each NJNG login requires its own Guest User invitation. |


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