> ## Documentation Index
> Fetch the complete documentation index at: https://nectarclimate.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# SP Group, Singapore

How to connect SP Group, Singapore accounts to Nectar using email MFA forwarding.

## Connection method: Email MFA forwarding

SP Group, Singapore uses email-based verification code from a new device. Since Nectar logs in from its own servers, MFA verification is typically triggered.

<Tip>
  **Best option: Disable MFA if your organization allows it.** SP Group, Singapore's portal may allow you to disable additional verification in your account security settings. If you can turn off MFA, Nectar can connect without any forwarding setup.
</Tip>

## Setup with email forwarding

If MFA cannot be disabled, set up email forwarding so Nectar receives the verification codes:

<Steps>
  <Step title="Start a new connection or reconnect">
    From [Data Input > Connections](/docs/platform/data-input/connections), click **New connection** and select SP Group, Singapore, or click **Reconnect** on an existing connection showing **MFA Token Expired**.
  </Step>

  <Step title="Enter your credentials">
    Provide your SP Group, Singapore username and password — the same credentials you use at the SP Group, Singapore customer portal.
  </Step>

  <Step title="Confirm the connection">
    Nectar verifies the credentials and begins collection. The CAPTCHA is handled automatically.
  </Step>

  <Step title="Choose MFA forwarding type">
    * **Managed forwarding**: Nectar provides a unique email address (for example, `mfa-your-company@nectarclimate.com`). Update your SP Group, Singapore account's email address to this Nectar-provided address so codes are sent directly to us.
    * **Customer-inbox forwarding (recommended)**: Keep your existing email on SP Group, Singapore, and set up an auto-forwarding rule in your email to forward SP Group, Singapore verification emails to the Nectar-provided address (for example, `nectar-forward-to-your-company@nectarclimate.com`).

    <Warning>
      This strategy might fail on corporate emails. Microsoft 365 and Google Workspace can block external auto-forwarding through tenant-wide policies. If forwarding is silently disabled, the connection returns to **MFA Token Expired**. If you're on a managed work email and customer-inbox forwarding fails, try managed forwarding or uploading bills.
    </Warning>
  </Step>

  <Step title="Update your SP Group, Singapore account or Set Up Customer-inbox Forwarding">
    * **For managed forwarding:** Log in to the SP Group, Singapore customer portal > **My Profile** > **Contact Information** > update the email address to the Nectar-provided address (for example, `mfa-your-company@nectarclimate.com`).
    * **For customer-inbox forwarding:** Create a forwarding rule in your email client that forwards messages from SP Group, Singapore to the Nectar-provided forwarding address (for example, `mfa-your-company@nectarclimate.com`).
      * **Set up email forwarding in your inbox**
      * In the mailbox that receives SP Group, Singapore verification codes, create a forwarding rule that sends messages from SP Group, Singapore to the Nectar address from Step 2.
        * **Sender / from:** the SP Group, Singapore sender addresses your account uses
        * **Forward to:** the Nectar address from Step 2
        * Keep a copy in the original inbox if you still want to see the codes

    Common setup guides:

    * Gmail: [automatic forwarding](https://support.google.com/mail/answer/10957?hl=en)
    * Outlook / Microsoft 365: [forwarding rules](https://support.microsoft.com/en-us/office/use-rules-to-automatically-forward-messages-45aa9664-4911-4f96-9663-ece42816d746)
  </Step>

  <Step title="Confirm in Nectar">
    Complete the MFA configuration step and reconnect your credentials in Nectar. Nectar triggers a test login to verify if MFA was configured correctly.
  </Step>
</Steps>

## Alternative

If configuring email forwarding is not practical, consider uploading data directly into [Nectar](https://dash.nectarclimate.com/data-input/uploads).

## Troubleshooting

| Issue | Solution |
| - | - |
| "MFA Token Expired" keeps returning | Your forwarding rule may be broken. Check that forwarding is active and the email address matches exactly. |
| Codes arrive but connection still fails | Codes may be expiring before delivery. Switch to managed forwarding for faster delivery. |
| "Password Incorrect" | Verify your credentials in Nectar and at the SP Group, Singapore customer portal. |
| Connection stuck in "Pending" | SP Group, Singapore's portal can be slow. Allow 24 hours for initial data pull. |
| "Website Down" | SP Group, Singapore's portal occasionally has outages. Nectar retries automatically. |


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