> ## Documentation Index
> Fetch the complete documentation index at: https://nectarclimate.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Started FAQ

> Troubleshooting and FAQs for onboarding, access, and first-time setup.

Use this page when you are new to Nectar and need quick answers about setup, access, and first data availability.

<Tip>
  If you are building an integration, start at [For developers](/docs/platform/for-developers) and then
  the [Developer guide](/docs/developer-guide/for-developers).
</Tip>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="I signed in but cannot see any companies. What should I do?">
    If your company list is empty:

    1. Make sure you accepted your invite with the same email address used to sign in.
    2. Ask a **company** admin to add you under [**Settings → Company → Members**](https://dash.nectarclimate.com/settings/company/members) (**Add member** — Admin, Editor, Viewer, or Site-only).
    3. Or ask an **organization** admin to add you to the **Admin Team** under [**Settings → Organization → General**](https://dash.nectarclimate.com/settings/organization/general) — that grants access to every company.

    Creating a new company is [**Settings → Organization → Data Repository → Companies**](https://dash.nectarclimate.com/settings/organization/data-repository/companies) → **Add company**. Then refresh your session.
  </Accordion>

  <Accordion title="Why do I keep getting redirected to login?">
    This usually means your session expired or did not initialize correctly. Sign out, sign in again,
    and retry from a fresh browser tab. If it persists, email
    [support@nectarclimate.com](mailto:support@nectarclimate.com) with the URL and timestamp.
  </Accordion>

  <Accordion title="How long does first data pull usually take after I create a connection?">
    First successful collection often finishes within **hours**, depending on utility portal access,
    credential validity, and historical availability from the provider. Allow **up to about 48 hours**
    before treating the first pull as unusually delayed while the connection is still pending.
  </Accordion>

  <Accordion title="I do not see sidebar sections like Data Input or Data Inventory. Why?">
    If Data Input, Data Inventory, and similar items look unavailable, you likely have **no company
    yet** — those items stay in the sidebar but are disabled until you have at least one company.
    Follow the steps in “I signed in but cannot see any companies.” Company role (Admin / Editor /
    Viewer) does **not** hide Data Input. Features such as [Agent](/docs/platform/agent), Bill Pay,
    [Cost Management](/docs/platform/cost-management/overview), and [Savings](/docs/platform/data-quality/savings)
    only appear when that company has them enabled.
  </Accordion>

  <Accordion title="I see a banner about setting my display name. Is that why navigation is limited?">
    No. If Home shows a banner to set your display name, open [**Settings → Personal →
    General**](https://dash.nectarclimate.com/settings/personal/general) and enter a real name (not
    an email). That banner is separate from missing companies — disabled Data Input / Data Inventory
    means you still need company access.
  </Accordion>

  <Accordion title="What should I set up first: sites or connections?">
    Set up sites first, then connections. Site structure helps Nectar map incoming data correctly.
    Start with [Sites overview](/docs/platform/sites/overview), then
    [Connections](/docs/platform/data-input/connections).
  </Accordion>

  <Accordion title="Can I use Nectar if a utility is not supported yet?">
    Yes. In **[How to create a connection](/docs/platform/data-input/connections#how-to-create-a-connection)**,
    search the provider directory. If nothing matches, continue by **adding with website**, enter
    **Utility provider name** and **Utility website URL**, then **Save & continue** so Nectar can
    still build an online connection to that portal. You can also use
    [Uploads](/docs/platform/data-input/uploads) or [Manual entry](/docs/platform/data-input/manual-entry) if
    you want to supply bills without using the online flow.
  </Accordion>

  <Accordion title="Where do developers begin?">
    Developers should start with [For developers](/docs/platform/for-developers), create an API key in
    [**Settings → Organization → Developer**](https://dash.nectarclimate.com/settings/organization/developer)
    (**Add API key**), then follow [API getting started](/docs/developer-guide/getting-started).
  </Accordion>

  <Accordion title="How do I reach support@nectarclimate.com efficiently?">
    Use **Help → Submit Issue** (the form already sends the current page URL), or email
    [support@nectarclimate.com](mailto:support@nectarclimate.com) with your company name, page URL,
    screenshots, and exact error text. Screenshots for new issues still go by email when the dialog
    asks for them. This shortens troubleshooting time significantly.
  </Accordion>
</AccordionGroup>

## Related section docs

<CardGroup cols={2}>
  <Card title="Getting started" icon="house" href="/docs/platform/getting-started">
    Platform overview and first steps.
  </Card>

  <Card title="For developers" icon="code" href="/docs/platform/for-developers">
    Technical onboarding path and key links.
  </Card>

  <Card title="Dashboard" icon="gauge" href="/docs/platform/dashboard">
    Understand the Home dashboard for your selected company.
  </Card>

  <Card title="Glossary" icon="book" href="/docs/platform/glossary">
    Definitions for all domain terms used in docs and UI.
  </Card>
</CardGroup>