Virgin Islands Water and Power Authority (WAPA) Data Access Guide
The Virgin Islands Water and Power Authority (WAPA) is an autonomous territorial agency serving 54,457 electric customers plus water customers across St. Thomas, St. Croix, and St. John. Data access today is limited to the Click2Gov billing portal — a $30M+ Itron AMI replacement project (2026-2027) should eventually unlock interval data, but no Green Button, EDI, or third-party API program exists yet.
How to Get Your Virgin Islands Water and Power Authority (WAPA) Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| Click2Gov Billing Portal | ✓ | — | Residential and commercial (electric and water) | Account status, billing, payment history | Real-time portal | Web / print-PDF |
| Manual third-party consent request | — | ✓ | Consultants/aggregators with signed customer consent | Billing history, payment records, usage summaries | 2-4 weeks per request | PDF / paper |
| Itron AMI interval data (future) | ✓ | — | All customers post-rollout | Interval consumption (expected 15/30-min) | Not before 2027 | TBD (CSV/XML expected) |
Billing Data Access
WAPA provides billing access through its Click2Gov customer portal covering real-time account status, payment history, pending payments, and current bill information for water and electric accounts. There is no documented bulk export; customers rely on browser print-to-PDF. Third parties go through a manual consent-letter process with customer service.
What Data Is on Your Virgin Islands Water and Power Authority (WAPA) Bill
- Real-time account status (water and electric)
- Payment history
- Pending payments
- Current bill information
- Account details
How to Download Virgin Islands Water and Power Authority (WAPA) Bills (Business & Commercial)
- 01Use the Click2Gov portal for account and payment data
- 02Request a key account manager assignment via Customer.Service@viwapa.vi
- 03Discuss custom data access arrangements and rate analysis with the Key Accounts Department
- 04Inquire about early access to interval data pilots once the AMI rollout completes
How to Download Virgin Islands Water and Power Authority (WAPA) Bills (Residential)
- 01Navigate to https://virg-egov.aspgov.com/Click2GovCX/index.html and click Create New User
- 02Register with email, account number, service address, and contact information
- 03Log in at the Click2GovCX logon page
- 04View real-time account status, balance, last payment, and payment history
- 05Print statements via browser or print-to-PDF — no bulk export exists
Third-Party Access to Virgin Islands Water and Power Authority (WAPA) Billing Data
Manual consent-letter request
- 01Customer signs written authorization stating purpose, scope, time period, and third-party organization
- 02Third party emails the authorization, account number, and request details to Customer.Service@viwapa.vi (or mails to WAPA P.O. boxes in St. Thomas/St. Croix)
- 03WAPA reviews and verifies consent — approval typically 2-4 weeks
- 04WAPA delivers billing history, payment records, and usage summaries in utility-determined format (likely PDF or paper)
- 05Requests are one-time; ongoing access requires new requests
Want to understand the charges on your bill?
See the Virgin Islands Water and Power Authority (WAPA) Rate Schedules & Tariff Guide →Interval Data & Smart Meters
Interval meter data is not currently available. The previous AMI system (Itron hardware, Tantalus communications, installed 2015) failed and damaged billing accuracy. A replacement Itron AMI deployment is underway with territory-wide completion targeted 2026-2027; once live it should enable remote reads, real-time consumption monitoring, and greater customer visibility, with CSV/ESPI-style exports expected but not confirmed.
Interval data is essential for rate comparison and TOU analysis.
See which Virgin Islands Water and Power Authority (WAPA) rate schedule is best for your usage pattern →Third-Party API Access
WAPA operates no Share My Data program, developer API, or ESPI authorization system. Third-party access runs through a manual consent-letter process via customer service, with one-time data delivery in 2-4 weeks. Developers proposing integrations should contact contractservices@viwapa.vi. For programmatic access to utility billing data, see Nectar's API documentation at docs.nectarclimate.com.
How to Register as a Virgin Islands Water and Power Authority (WAPA) API Vendor
- 01Obtain a signed customer authorization stating purpose, scope, period, and organization
- 02Email the request package to Customer.Service@viwapa.vi or mail to WAPA headquarters
- 03Await WAPA review and consent verification (2-4 weeks)
- 04Receive one-time data delivery in utility-determined format; re-request for updates
EDI (Electronic Data Interchange)
No evidence of EDI support: no ANSI X12 or EDIFACT references, no trading partner program, no VAN partnerships, and no enrollment process documented. Inquiries can go to contractservices@viwapa.vi, (340) 774-3552 ext. 2032.
Sources
Rate Schedules & Tariff Analysis
WAPA rates are established through Virgin Islands PSC rate case filings and Levelized Energy Adjustment Clause (LEAC) proceedings, with tariff schedules published in the PSC's water-energy filings database. Large commercial customers can request custom rate analysis through the Key Accounts Department.
Virgin Islands Water and Power Authority (WAPA) Rate Features & TOU Details
- Rates set via PSC rate cases plus LEAC fuel-cost adjustments
- Tariff schedules and consultant reports publicly available in PSC filings
- Ratepayers Bill of Rights established under Act No. 8375
- Key account managers available for large power and commercial customers
For a deeper analysis including cost optimization strategies and historical rate trends:
Read the full Virgin Islands Water and Power Authority (WAPA) Rate Optimization Guide →Other Data Access Programs
WAPA Alerts (Email/SMS Notifications)
Outage notifications, service announcements, and alerts via WAPA's messaging system. Useful for situational awareness, not a data access mechanism.
- 01Sign up at https://www.viwapa.vi/
- 02Choose email or SMS delivery
- 03Receive outage and service notifications
Public Services Commission Filings
Rate cases, Levelized Energy Adjustment Clause (LEAC) filings, tariff schedules, and consultant reports are public at the VI PSC. Manual download only; may contain anonymized usage statistics and system information.
Limitations & Considerations
- ⚠Previous AMI system failed; interval data access severely limited through the 2026-2027 replacement period
- ⚠No standardized data formats — no Green Button, ESPI, or CSV exports documented
- ⚠All third-party access is manual, with 2-4 week turnaround and one-time delivery
- ⚠Historical interval data from the failed AMI system is unlikely to be accessible
- ⚠Small territorial utility with limited IT resources for advanced data programs
- ⚠Prior AMI failures caused widespread overbilling; verify historical charges via the portal and dispute forms
Virgin Islands Water and Power Authority (WAPA) Data Access FAQ
Can commercial customers get interval data from WAPA today?▾
No. WAPA's original 2015 Itron/Tantalus AMI system failed, and a $30M+ Itron replacement is deploying across St. Thomas, St. Croix, and St. John through 2026-2027. Until that completes and is tested, no interval data (15/30-minute or hourly) is available through any WAPA system — the Click2Gov portal covers billing only.
Does WAPA support Green Button, EDI, or a public API?▾
No. Green Button Download/Connect My Data, ESPI, EDI trading partner programs, developer APIs, and aggregator partnerships are all absent. The Click2Gov billing portal and manual customer service requests are the only data channels.
How does a consultant access a client's WAPA billing data?▾
Through a manual consent process: the customer signs an authorization stating purpose, scope, and time period; the consultant emails it with account details to Customer.Service@viwapa.vi; WAPA verifies consent and delivers data — typically 12-24 months of billing history in PDF or paper — within 2-4 weeks. Each request is one-time; updates require new requests.
When will interval data become available from the new AMI system?▾
Territory-wide AMI deployment targets completion in 2026-2027, with St. Thomas and St. Croix first and St. John later in 2026. Third-party interval data access is unlikely before 2027, after rollout, testing, and calibration. Itron AMI systems typically support 15- or 30-minute intervals, but WAPA has not confirmed export formats.
What should large C&I customers do to improve data access now?▾
Request a key account manager via Customer.Service@viwapa.vi for direct billing support and custom rate analysis, register all accounts in the Click2Gov portal, and ask about early participation in interval data pilots once the AMI rollout reaches your island. Use the Customer Billing Dispute Form to verify charges affected by the failed legacy AMI system.
Where are WAPA's rates and tariffs published?▾
Rate case filings, Levelized Energy Adjustment Clause (LEAC) filings, and tariff schedules are public at the Virgin Islands Public Services Commission (psc.vi.gov). WAPA is a vertically integrated territorial authority with no retail choice; the PSC sets rates.
The Best Way to Access Data from Virgin Islands Water and Power Authority (WAPA)
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