- Knowledge Base for platform users and operators.
- Developer Guide for API integrations, webhooks, and embedded workflows.
Explore the documentation
Platform Documentation
Learn how to use Nectar to manage connections, view bills, track data quality, export data, and
analyze utility consumption across all your sites.
API Reference
Explore the full API with interactive examples. Includes v2.0, v2.1, and v2.2 endpoints with a
built-in version switcher. For new integrations, use v2.2.
Developer guide
Technical onboarding for developers: API keys, first request, sandbox testing, webhooks, and
connection invitations.
Changelog
Stay up to date with product releases, new features, and improvements as they ship.
Where should I start?
It depends on what you’re trying to do. Not everyone uses Nectar the same way, and that’s by design. Here’s a quick guide based on what you’re looking to accomplish right now:
If you’re still not sure, Getting Started is always a good first stop. It explains the fundamentals in about ten minutes of reading.
Quick links
Connect a utility account
Set up automatic bill collection from a utility portal
Upload a bill
Upload a PDF or image of a utility bill
Export data
Download usage or cost data as a CSV or push to an integration
What can Nectar do for you?
Here’s a quick summary of the main things people use Nectar for every day:- Automated bill collection — Connect a utility account once and Nectar collects and reads new bills without ongoing manual effort. No more logging into utility websites.
- Bill uploads — For utilities without online portals, or when you have old paper bills, upload PDF or image files and Nectar’s AI extracts the data automatically.
- Data exports — Pull clean usage and cost data as CSV files, or push directly to platforms like ENERGY STAR, Watershed, Sphera, Metrio, and others.
- Analytics — Visualize consumption trends, compare time periods, and break down costs by building, utility type, or date range. Dedicated Analytics pages cover Electricity, Gas, Water, Waste, and Fuel.
- Data quality monitoring — Use Issues (including anomalies), Completeness, and Savings so nothing slips through the cracks.
- Cost Management — Review portfolio cost, compare accounts, and manage budgets in Cost Management.
- Agent — Ask questions and investigate your data with Agent (when enabled for your company).
- Invitations — Send a secure link so the account holder can connect their own utility accounts (or reconnect an existing one) without needing a Nectar login or sharing credentials with you.
- API integration — Build utility data collection directly into your own platform using Nectar’s REST API. Supports webhooks for real-time notifications.
How teams typically use Nectar
Energy consultants and brokers use Nectar to manage utility data for dozens or hundreds of client accounts. Instead of chasing clients for bills every month, they connect the accounts once and the data flows automatically. Reports that used to take days now take minutes. Sustainability and carbon accounting teams pipe Nectar data into their emissions calculations and ESG reports. Clean, structured consumption data means fewer errors and faster audit turnaround. Facility managers and operations teams track energy usage across building portfolios, spot billing anomalies, and monitor cost trends from the Home Dashboard for the company you have selected — instead of twenty utility websites. No matter how you use Nectar, the goal is the same: spend less time collecting data and more time acting on it.FAQ
How do I get help?
How do I get help?
Click Help in the Nectar sidebar to Search Docs, choose Submit Issue, open Support Tickets, or open the Knowledge Base. You can also email support@nectarclimate.com directly — the support team typically responds within one business day. When reaching out, include the company name, a description of what you’re seeing, and any error messages or screenshots. White-label tenants without docs configured do not see Help — email support instead.
Is my data secure?
Is my data secure?
Yes. Security is a top priority at Nectar. The platform holds SOC 2 Type 1 and Type 2
certifications, monitored continuously through Vanta. All data is encrypted both in transit (when
moving between your browser and Nectar’s servers) and at rest (when stored). Utility credentials
are stored using AES-128 encryption and are never visible to other users — not even Nectar staff.
Contact support@nectarclimate.com to request the latest
security report.
What browsers does Nectar support?
What browsers does Nectar support?
Nectar works best in modern browsers — Google Chrome, Microsoft Edge, Mozilla Firefox,
and Safari. We recommend keeping your browser up to date for the best experience. Internet
Explorer is not supported.
How do I report a bug or suggest a feature?
How do I report a bug or suggest a feature?
Click Help in the sidebar and choose Submit Issue, or email
support@nectarclimate.com directly. Include what happened,
what you expected to happen, and any screenshots. The in-app form already attaches the current
page URL. Feature requests are welcome too; the team tracks all feedback and uses it to
prioritize the product roadmap. See Support tickets for how follow-up
replies work.
Is there a mobile app?
Is there a mobile app?
There isn’t a dedicated mobile app at this time, but the Nectar platform is fully accessible from
any mobile browser — just navigate to
dash.nectarclimate.com on your phone or tablet. The Home
dashboard, data views, and invitations all work on mobile devices. Most day-to-day work like
creating connections and reviewing data is easier on a desktop or laptop, but checking statuses,
scanning Data Quality → Issues, and sharing invitations works
great on the go.How often is the platform updated?
How often is the platform updated?
Nectar ships updates regularly — typically multiple times per month. New features, improvements,
and fixes are documented in the Changelog. Updates happen seamlessly in the
background; you never need to install anything.
What utility types does Nectar support?
What utility types does Nectar support?
Nectar covers electricity, natural gas, water, sewer, waste, fuel,
solar, district (steam, chilled water, hot water), refrigerant, telecom, and
miscellaneous. Dedicated Analytics pages exist for Electricity, Gas, Water, Waste, and Fuel.
If your utility type isn’t listed, reach out to
support@nectarclimate.com — the team is always expanding
coverage.
Can I manage multiple clients or companies in one account?
Can I manage multiple clients or companies in one account?
Yes. Nectar is designed for organizations that manage utility data across many clients. Each client can be set up as a separate company with its own sites, connections, and data. Switch companies in the sidebar to work in each company’s Home Dashboard — Home shows stats for the selected company, not an org-wide rollup. Control who can access a company under Settings → Company → Members (Admin, Editor, Viewer, or Site-only). Org admins on Settings → Organization → General → Admin Team get access to every company.