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You can see and reply to your support tickets directly inside Nectar — no inbox switching required. In-app Help and tickets are available for native Nectar organizations with docs enabled; otherwise email support@nectarclimate.com.

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Where to find it

Click Help in the sidebar and choose Support Tickets. Or jump straight to dash.nectarclimate.com/help/tickets. If Help is missing from the sidebar, email support — the in-app inbox is for native docs-enabled orgs.

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What you can do

  • Browse your tickets — Open and Closed sections, sorted by most recent activity.
  • Read the full thread — click a ticket to see the original request and every reply from the support team.
  • Reply inline — type into the reply box at the bottom of a ticket and click Send reply. Your reply is added to the ticket and the support team gets notified. Replying to a closed ticket reopens it.
  • Filter by date — narrow the list to a specific window. By default you see the last 365 days.

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Submitting a new ticket

There are two ways to start a new conversation:
  • Click New ticket on the Support tickets page, or click Help in the sidebar and choose Submit Issue. Fill in the subject and description, then submit. There is no category picker. Need screenshots? Email them as the dialog instructs.
  • Email support@nectarclimate.com directly — anything you send there shows up in this same view.
The support team typically responds within one business day.

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FAQ

Tickets appear within a minute or so of submission. Refresh the page or switch tabs and back if it doesn’t show up — the list also auto-refreshes when you return to the window.
If your organization is set up that way, yes — your team shares a single ticket history so anyone on your team can pick up a thread. If you don’t see your teammates’ tickets, your account is on a personal view; reach out to support@nectarclimate.com if you’d like that changed (this is not a self-serve Settings toggle).
Not from the in-app reply box yet. If you need to share a file, email it as a reply to the original ticket email and it will be added to the thread automatically.
That works too. Email support@nectarclimate.com any time — your tickets still show up on the Support tickets page so you have one place to track them.