Pairly Climate, Inc. (“Pairly Climate,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nectarclimate.com (the “Site”) and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
1. What This Privacy Policy Covers
This Privacy Policy covers the treatment of personally identifiable information (“Personal Data”) that we gather when you access or use our Site and services. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
We gather various types of Personal Data from our users, as explained in more detail below, and we use this Personal Data internally in connection with our services, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Site and services.
2. Personal Data Categories
We may collect the following categories of Personal Data:
- Identity Data: First name, last name, username, or similar identifier.
- Contact Data: Email address, telephone number, and mailing address.
- Account Data: Your account credentials managed through our authentication provider, Auth0. We do not store your password directly; authentication is handled securely by Auth0.
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.
- Usage Data: Information about how you use our Site and services, including pages visited, features used, and actions taken within our platform.
- Professional Data: Company name, job title, and professional role related to your use of our services.
- Utility and Energy Data: Data related to utility accounts, meters, energy consumption, and billing information that you or your organization provide to us through our platform for the purpose of sustainability reporting and energy management.
3. Sources of Personal Data
We collect Personal Data from the following sources:
- Directly from you: When you create an account, fill out forms, correspond with us, or otherwise provide information to us directly.
- Automatically: As you navigate through the Site, we may automatically collect Technical Data and Usage Data through cookies, server logs, and similar technologies. We use Google Analytics to help analyze how users use the Site.
- From third parties: We may receive Personal Data about you from third parties, including business partners, authentication providers (Auth0), analytics providers (Google Analytics), and publicly available sources.
- From your organization: If your employer or organization has an account with us, they may provide your contact information to grant you access to our platform.
4. Commercial Purposes
We use your Personal Data for the following commercial purposes:
- Providing Services: To operate, maintain, and provide you with the features and functionality of our Site and services, including processing utility data, generating reports, and facilitating sustainability tracking.
- Account Management: To create and manage your user account, authenticate your identity via Auth0, and provide customer support.
- Communication: To send you technical notices, updates, security alerts, and support and administrative messages. With your consent, we may also send you marketing communications about products, services, and events offered by us.
- Analytics and Improvement: To monitor and analyze trends, usage, and activities in connection with the Site and services using tools such as Google Analytics, to improve and personalize your experience.
- Compliance and Protection: To comply with applicable laws, regulations, and legal processes, and to protect the rights, privacy, safety, or property of Pairly Climate, you, or others.
5. How We Disclose Your Personal Data
We may share your Personal Data in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, authentication (Auth0), analytics (Google Analytics), email delivery, and customer service.
- Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your Personal Data may be transferred as part of that transaction.
- Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent: We may share your Personal Data for other purposes with your explicit consent.
We do not sell your Personal Data to third parties. We do not share your Personal Data with third parties for their direct marketing purposes.
6. Tracking Tools and Opt-Out
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Google Analytics: We use Google Analytics to collect information about use of the Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to the Site. We use the information we get from Google Analytics to improve our Site and services. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other identifying information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Auth0: We use Auth0 as our identity and authentication platform. Auth0 may use cookies for session management and authentication purposes. These cookies are essential for the operation of our services and cannot be opted out of while using our platform.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
7. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal Data we process. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and monitoring. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
8. Data Retention
We will only keep your Personal Data for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize such data, or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.
9. Personal Data of Children
Our Site and services are not directed to children under the age of 16, and we do not knowingly collect Personal Data from children under 16. If we learn that we have collected Personal Data from a child under age 16 without verification of parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 16, please contact us at legal@nectarclimate.com.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, our data practices, or would like to exercise your rights regarding your Personal Data, please contact us at:
Pairly Climate, Inc.
46 Canterbury Hill Road
Acton, MA 01720
Email: legal@nectarclimate.com
We will respond to your request within a reasonable timeframe and in accordance with applicable law.