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Best option: Disable MFA if your organization allows it.

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Connection Method: Email MFA Forwarding

If MFA cannot be disabled, forward Energy Australia’s verification code emails to a Nectar-provided address so we can complete login on your behalf:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select Energy Australia, or click Reconnect on an existing connection showing MFA Token Expired.
2

Enter your Energy Australia credentials

In the wizard, enter the username and password Nectar should use to log in to Energy Australia.
3

Get your Nectar forwarding address

The wizard provides a unique forwarding address for your organization (for example, nectar-forward-to-your-company@nectarclimate.com). Copy it.
4

Choose MFA forwarding type

The wizard presents two options:
  • Managed forwarding: Nectar provides a unique email address (for example, nectar-forward-to-your-company@nectarclimate.com). Update your Energy Australia account’s email address to this Nectar-provided address so codes are sent directly to us.
  • Customer-inbox forwarding (recommended): Keep your current email on Energy Australia, and set up an auto-forwarding rule in your email client to forward Energy Australia verification emails to the Nectar-provided address (for example, nectar-forward-to-your-company@nectarclimate.com).
This strategy might fail on corporate emails. Microsoft 365 and Google Workspace can block external auto-forwarding through tenant-wide policies. If forwarding is silently disabled, the connection returns to MFA Token Expired. If you’re on a managed work email and customer-inbox forwarding fails, try managed forwarding or uploading bills.
5

Set up email forwarding in your inbox

In the mailbox that receives Energy Australia verification codes, create a forwarding rule that sends messages from Energy Australia to the Nectar address from Step 2.
  • Sender / from: no-reply@energyaustralia.com.au (and any other Energy Australia sender addresses your account uses)
  • Forward to: the Nectar address from Step 2
  • Keep a copy in the original inbox if you still want to see the codes
Common setup guides:
6

Confirm the forwarding address (if required)

Most email providers send a confirmation code to the forwarding address before enabling the rule. Nectar receives and confirms this automatically, usually within a few minutes.
7

Confirm the setup

Nectar triggers a test login. When the verification code is forwarded successfully, the connection moves to Connected.

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Alternative

If configuring email forwarding is not practical, consider uploading data directly into Nectar.

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Troubleshooting