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How to connect Piedmont Natural Gas accounts to Nectar using email MFA forwarding.

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Connection method: Email MFA forwarding

Piedmont Natural Gas uses email-based verification code from a new device. Since Nectar logs in from its own servers, MFA verification is typically triggered.
Best option: Disable MFA if your organization allows it. Piedmont Natural Gas’s portal may allow you to disable additional verification in your account security settings. If you can turn off MFA, Nectar can connect without any forwarding setup.

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Setup with email forwarding

If MFA cannot be disabled, set up email forwarding so Nectar receives the verification codes:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select Piedmont Natural Gas, or click Reconnect on an existing connection showing MFA Token Expired.
2

Enter your credentials

Provide your Piedmont Natural Gas username and password, the same credentials you use at the Piedmont Natural Gas customer portal.
3

Confirm the connection

Nectar verifies the credentials and begins collection. The CAPTCHA is handled automatically.
4

Choose MFA forwarding type

  • Managed forwarding: Nectar provides a unique email address (for example, nectar-forward-to-your-company@nectarclimate.com). Update your Piedmont Natural Gas account’s email address to this Nectar-provided address so codes are sent directly to us.
  • Customer-inbox forwarding (recommended): Keep your existing email on Piedmont Natural Gas, and set up an auto-forwarding rule in your email to forward Piedmont Natural Gas verification emails to the Nectar-provided address (for example, nectar-forward-to-your-company@nectarclimate.com).
This strategy might fail on corporate emails. Microsoft 365 and Google Workspace can block external auto-forwarding through tenant-wide policies. If forwarding is silently disabled, the connection returns to MFA Token Expired. If you’re on a managed work email and customer-inbox forwarding fails, try managed forwarding or uploading bills.
5

Update your Piedmont Natural Gas account or Set Up Customer-inbox Forwarding

  • For managed forwarding: Log in to the Piedmont Natural Gas customer portal > My Profile > Contact Information > update the email address to the Nectar-provided address (for example, mfa-your-company@nectarclimate.com).
  • For customer-inbox forwarding: Create a forwarding rule in your email client that forwards messages from Piedmont Natural Gas to the Nectar-provided forwarding address (for example, mfa-your-company@nectarclimate.com).
    • Set up email forwarding in your inbox
    • In the mailbox that receives Piedmont Natural Gas verification codes, create a forwarding rule that sends messages from Piedmont Natural Gas to the Nectar address from Step 2.
      • Sender / from: the Piedmont Natural Gas sender addresses your account uses
      • Forward to: the Nectar address from Step 2
      • Keep a copy in the original inbox if you still want to see the codes
Common setup guides:
6

Confirm in Nectar

Complete the MFA configuration step and reconnect your credentials in Nectar. Nectar triggers a test login to verify if MFA was configured correctly.

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Alternative

If configuring email forwarding is not practical, consider uploading data directly into Nectar.

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Troubleshooting