Recommended approach: Add Nectar as a Guest User
Liberty Utilities grants third-party access by adding a guest user to your account. You’ll generate a dedicated Nectar email address in the connection wizard, then enter that email, along with Nectar’s name, on Liberty Utilities’ portal.Step 1 — Generate your Nectar forwarding email
In the connection wizard, select Option 1: Managed MFA forwarding. You’ll be asked to enter your own email address, this is where Nectar will forward any MFA codes or notifications it receives, so you stay in the loop.1
Start the Liberty Utilities connection
From Data Input > Connections, click New connection and select Liberty Utilities, or click Reconnect on a connection showing MFA Token Expired. When the wizard reaches the MFA step, choose Option 1: Managed MFA forwarding.
2
Enter your own email as the forwarding destination
Enter the email address where you’d like a copy of any forwarded messages to go. This is your address, not Nectar’s.
3
Copy the generated Nectar email
On the next screen, the wizard displays:
- A generated Nectar email address (unique to this connection, e.g., nectar-forward-to-your-company@nectarclimate.com)
Step 2 — Add Nectar as a Guest User in Liberty Utilities
1
Log in to your Liberty Utilities account
Go to libertyutilities.com and sign in with your credentials.
2
Navigate to account access settings
Go to Account > Guest User > Add a Guest User
3
Add Nectar as a Guest User
Click Add a Guest User and enter the values:
- Select Guest Role: Payer Access or View Only Access
- Name: Nectar
- Email: the generated Nectar email from Step 1, e.g., nectar-forward-to-your-company@nectarclimate.com)
- Select Account: click the account you want to add Nectar to
4
Confirm the invitation
Liberty Utilities sends an invitation to the generated Nectar email. Nectar accepts it automatically and begins pulling billing and usage data. The connection status updates to Connected, and any future notifications Liberty Utilities sends are forwarded to the email you entered in Step 1.
If you have multiple Liberty Utilities accounts
Each Liberty Utilities account (login) needs Nectar added as an authorized user separately. If you manage many Liberty Utilities accounts across your portfolio, contact support@nectarclimate.com, we can help coordinate bulk onboarding.Alternative: Email forwarding or Upload bills
If adding a guest user is not possible (for example, if you don’t control the account settings), you can always configure email mfa forwarding or upload PDF bills directly. The parsed data is identical to what automated collection produces.Set up email forwarding in your inbox
In the mailbox that receives Liberty Utilities verification codes, create a forwarding rule that sends messages from Liberty Utilities to the Nectar address from Step 2.- Sender / from: the Liberty Utilities sender address your account uses (and any other Liberty Utilities sender addresses)
- Forward to: the Nectar address from Step 2
- Keep a copy in the original inbox if you still want to see the codes