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Connection method: Email MFA forwarding

Naturgy, Panama uses email-based verification code from a new device. Since Nectar logs in from its own servers, MFA verification is typically triggered.
Best option: Disable MFA if your organization allows it. Naturgy, Panama’s portal may allow you to disable additional verification in your account security settings. If you can turn off MFA, Nectar can connect without any forwarding setup.

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Setup with email forwarding

If MFA cannot be disabled, set up email forwarding so Nectar receives the verification codes:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select Naturgy, Panama, or click Reconnect on an existing connection showing MFA Token Expired.
2

Enter your credentials

Provide your Naturgy, Panama username and password — the same credentials you use at naturgy.com.pa.
3

Confirm the connection

Nectar verifies the credentials and begins collection. The CAPTCHA is handled automatically.
4

Choose MFA forwarding type

  • Managed forwarding: Nectar provides a unique email address (for example, mfa-your-company@nectarclimate.com). Update your Naturgy, Panama account’s email address to this Nectar-provided address so codes are sent directly to us.
  • Customer-inbox forwarding (recommended): Keep your existing email on Naturgy, Panama, and set up an auto-forwarding rule in your email to forward Naturgy, Panama verification emails to the Nectar-provided address (for example, nectar-forward-to-your-company@nectarclimate.com).
This strategy might fail on corporate emails. Microsoft 365 and Google Workspace can block external auto-forwarding through tenant-wide policies. If forwarding is silently disabled, the connection returns to MFA Token Expired without warning. If you’re on a managed work email and customer-inbox forwarding fails, try managed forwarding or uploading bills.
5

Update your Naturgy, Panama account or Set Up Customer-inbox Forwarding

  • For managed forwarding: Log in to naturgy.com.pa > My Profile > Contact Information > update the email address to the Nectar-provided address (for example, mfa-your-company@nectarclimate.com).
  • For customer-inbox forwarding: Create a forwarding rule in your email client that forwards messages from naturgy.com.pa to the Nectar-provided forwarding address (for example, mfa-your-company@nectarclimate.com).
    • Set up email forwarding in your inbox
    • In the mailbox that receives Naturgy, Panama verification codes, create a forwarding rule that sends messages from Naturgy, Panama to the Nectar address from Step 2.
      • Sender / from: the Naturgy, Panama sender addresses your account uses
      • Forward to: the Nectar address from Step 2
      • Keep a copy in the original inbox if you still want to see the codes
Common setup guides:
6

Confirm in Nectar

Complete the MFA configuration step and reconnect your credentials in Nectar. Nectar triggers a test login to verify if MFA was configured correctly.

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Important notes

  • Naturgy, Panama’s verification codes expire within 30 minutes. Forwarding delays from corporate email systems can cause codes to expire before Nectar receives them. Managed forwarding is more reliable.

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Troubleshooting