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Connection method: Email MFA forwarding

Newport News Waterworks uses email-based verification code from a new device. Since Nectar logs in from its own servers, MFA verification is typically triggered.
Best option: Disable MFA if your organization allows it. Newport News Waterworks’ portal may allow you to disable additional verification in your account security settings. If you can turn off MFA, Nectar can connect without any forwarding setup.

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Setup with email forwarding

If MFA cannot be disabled, set up email forwarding so Nectar receives the verification codes:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select Newport News Waterworks, or click Reconnect on an existing connection showing MFA Token Expired.
2

Enter your credentials

Provide your Newport News Waterworks username and password — the same credentials you use at myservices.nnww.nnva.gov.
3

Confirm the connection

Nectar verifies the credentials and begins collection. The CAPTCHA is handled automatically.
4

Choose MFA forwarding type

  • Managed forwarding: Nectar provides a unique email address (for example, mfa-your-company@nectarclimate.com). Update your Newport News Waterworks account’s email address to this Nectar-provided address so codes are sent directly to us.
  • Customer-inbox forwarding (recommended): Keep your existing email on Newport News Waterworks, and set up an auto-forwarding rule in your email to forward Newport News Waterworks verification emails to the Nectar-provided address (for example, nectar-forward-to-your-company@nectarclimate.com).
5

Update your Newport News Waterworks account or Set Up Customer-inbox Forwarding

  • For managed forwarding: Log in to myservices.nnww.nnva.gov > My Profile > Contact Information > update the email address to the Nectar-provided address (for example, mfa-your-company@nectarclimate.com).
  • For customer-inbox forwarding: Create a forwarding rule in your email client that forwards messages from nnva.gov (typically noreply@nnww.nnva.gov or myaccount@nnww.nnva.gov) to the Nectar-provided forwarding address (for example, mfa-your-company@nectarclimate.com).
    • Set up email forwarding in your inbox
    • In the mailbox that receives Newport News Waterworks verification codes, create a forwarding rule that sends messages from Newport News Waterworks to the Nectar address from Step 2.
      • Sender / from: the Newport News Waterworks sender addresses your account uses
      • Forward to: the Nectar address from Step 2
      • Keep a copy in the original inbox if you still want to see the codes
Common setup guides:
6

Confirm in Nectar

Complete the MFA configuration step and reconnect your credentials in Nectar. Nectar triggers a test login to verify if MFA was configured correctly.

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Important notes

  • Newport News Waterworks’ verification codes expire within 30 minutes. Forwarding delays from corporate email systems can cause codes to expire before Nectar receives them. Managed forwarding is more reliable.

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Troubleshooting