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How to connect NJNG accounts to Nectar by adding Nectar as a Guest User or using email MFA forwarding
Recommended: Disable MFA if your organization allows it. Turning off MFA on your NJNG account removes the need for any forwarding or Guest User setup.
NJNG grants third-party access by adding a Guest User to your account. You’ll generate a dedicated Nectar email address in the connection wizard, then enter that email — along with Nectar’s name on NJNG’s portal.

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Step 1: Generate your Nectar forwarding email

In the connection wizard, select Option 1: Managed MFA forwarding. You’ll be asked to enter your own email address — this is where Nectar will forward any MFA codes or notifications it receives, so you stay in the loop.
1

Start the NJNG connection or reconnect

From Data Input > Connections, click New connection and select NJNG, or click Reconnect on an existing connection showing MFA Token Expired. When the wizard reaches the MFA step, choose Option 1: Managed MFA forwarding.
2

Enter your own email as the forwarding destination

Enter the email address where you’d like a copy of any forwarded messages to go. This is your address, not Nectar’s.
3

Copy the generated Nectar email

On the next screen, the wizard displays:Keep this screen open — you’ll paste this email into NJNG’s portal in the next step.

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Step 2: Add Nectar as a Guest User in NJNG

1

Log in to your NJNG account

Go to njng.com and sign in with your credentials.
2

Navigate to account access settings

Go to Account > Guest User > Invite User.
3

Add Nectar as a Guest User

Click Invite User and enter the values:
Use the values directly from the wizard — don’t substitute your own email or a generic Nectar address. The generated email is unique to your connection and is how Nectar links the NJNG access back to your account.
4

Confirm the invitation

NJNG sends an invitation to the generated Nectar email. Nectar accepts it automatically and begins pulling billing and usage data. The connection status updates to Connected, and any future notifications NJNG sends are forwarded to the email you entered in Step 1.

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If you have multiple NJNG accounts

Each NJNG account (login) needs Nectar added as a Guest User separately. If you manage many NJNG accounts across your portfolio, contact support@nectarclimate.com — we can help coordinate bulk onboarding.

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Alternative: Email MFA forwarding

If you can’t add Nectar as a Guest User (for example, if you don’t control the account settings), forward NJNG’s verification code emails to a Nectar-provided address so we can complete login on your behalf:
1

Start a new connection or reconnect

From Data Input > Connections, click New connection and select NJNG, or click Reconnect on an existing connection showing MFA Token Expired.
2

Enter your NJNG credentials

In the wizard, enter the username and password Nectar should use to log in to NJNG.
3

Get your Nectar forwarding address

The wizard provides a unique forwarding address for your organization (for example, nectar-forward-to-your-company@nectarclimate.com). Copy it.
4

Choose MFA forwarding type

The wizard presents two options:
  • Managed forwarding: Nectar provides a unique email address (for example, nectar-forward-to-your-company@nectarclimate.com). Update your NJNG account’s email address to this Nectar-provided address so codes are sent directly to us.
  • Customer-inbox forwarding (recommended): Keep your current email on NJNG, and set up an auto-forwarding rule in your email client to forward NJNG verification emails to the Nectar-provided address (for example, nectar-forward-to-your-company@nectarclimate.com).
This strategy might fail on corporate emails. Microsoft 365 and Google Workspace can block external auto-forwarding through tenant-wide policies. If forwarding is silently disabled, the connection returns to MFA Token Expired. If you’re on a managed work email and customer-inbox forwarding fails, try managed forwarding or uploading bills.
5

Set up email forwarding in your inbox

In the mailbox that receives NJNG verification codes, create a forwarding rule that sends messages from NJNG to the Nectar address from Step 3.
  • Sender / from: the NJNG sender addresses your account uses
  • Forward to: the Nectar address from Step 3
  • Keep a copy in the original inbox if you still want to see the codes
Common setup guides:
6

Confirm the forwarding address (if required)

Most email providers send a confirmation code to the forwarding address before enabling the rule. Nectar receives and confirms this automatically, usually within a few minutes.
7

Confirm the setup

Nectar triggers a test login. When the verification code is forwarded successfully, the connection moves to Connected.

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Upload bills

If configuring email forwarding is not practical, you can always upload PDF bills directly. The parsed data is identical to what automated collection produces.

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Troubleshooting directly