Recommended approach: Add Nectar as a verified user
WAVE adds verified users through its Customer Experience team rather than through the online portal. You’ll generate a dedicated Nectar email address in the connection wizard, then ask WAVE to add that email as a verified user on your account.Step 1: Generate your Nectar forwarding email
1
Start a new connection or reconnect
From Data Input > Connections, click New connection and select WAVE, or click Reconnect on an existing connection showing MFA Token Expired.
2
Enter your WAVE credentials
Provide the username and password Nectar should use to log in to WAVE.
3
Select managed MFA forwarding
Select Option 1: Managed MFA forwarding and enter your own email address. This is where Nectar forwards any MFA codes or notifications it receives, so you stay in the loop.
4
Copy the generated Nectar email
The wizard displays a generated Nectar email address unique to this connection (for example,
nectar-forward-to-your-company@nectarclimate.com). Copy it for the next step.Step 2: Ask WAVE to add Nectar as a verified user
1
Email WAVE's Customer Experience team
Send an email to a WAVE Customer Experience Adviser at Hello@Wave-utilities.co.uk asking them to add the Nectar generated email as a verified user on your account. Include:
- Your WAVE account number(s)
- The generated Nectar email from Step 1 (for example,
nectar-forward-to-your-company@nectarclimate.com)
2
Wait for confirmation
Once WAVE adds the verified user, Nectar can complete login and begin pulling billing and usage data. The connection status updates to Connected.
Alternative: Email MFA forwarding
If you can’t add Nectar as a verified user, forward WAVE’s verification code emails to a Nectar-provided address so we can complete login on your behalf:1
Start a new connection or reconnect
From Data Input > Connections, click New connection and select WAVE, or click Reconnect on an existing connection showing MFA Token Expired.
2
Enter your WAVE credentials
In the wizard, enter the username and password Nectar should use to log in to WAVE.
3
Get your Nectar forwarding address
The wizard provides a unique forwarding address for your organization (for example,
nectar-forward-to-your-company@nectarclimate.com). Copy it.4
Choose MFA forwarding type
The wizard presents two options:
- Managed forwarding: Nectar provides a unique email address (for example,
nectar-forward-to-your-company@nectarclimate.com). Update your WAVE account’s email address to this Nectar-provided address so codes are sent directly to us. - Customer-inbox forwarding (recommended): Keep your current email on WAVE, and set up an auto-forwarding rule in your email client to forward WAVE verification emails to the Nectar-provided address (for example,
nectar-forward-to-your-company@nectarclimate.com).
5
Set up email forwarding in your inbox
In the mailbox that receives WAVE verification codes, create a forwarding rule that sends messages from WAVE to the Nectar address from Step 2.
- Sender / from: the WAVE sender addresses your account uses
- Forward to: the Nectar address from Step 2
- Keep a copy in the original inbox if you still want to see the codes
6
Confirm the forwarding address (if required)
Most email providers send a confirmation code to the forwarding address before enabling the rule. Nectar receives and confirms this automatically, usually within a few minutes.
7
Confirm the setup
Nectar triggers a test login. When the verification code is forwarded successfully, the connection moves to Connected.