City of Tallahassee Utilities Data Access Guide
The City of Tallahassee Utilities is a municipal multi-service utility serving over 120,000 electric customers (plus gas, water, sewer, and stormwater) in Florida's capital. In April 2023 it modernized onto the Itineris UMAX CIS and Honeywell MDMS; data access today is via web/mobile portals and manual request, with no public Green Button, API, or EDI program.
How to Get Your City of Tallahassee Utilities Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| Self-Service Web Portal | ✓ | — | Residential & Commercial | Bills, 13-mo usage | Per billing cycle | Digital, PDF (print) |
| DigiTally Mobile App | ✓ | — | Residential & Commercial | Bills, balance | Per billing cycle | Mobile |
| Interval Data Request (MDMS) | ✓ | ✓ | C&I (on request) | Interval/usage | 5-10 business days | CSV (likely) |
| Third-Party Authorization (manual) | — | ✓ | Consultants (w/ LOA) | Bills, usage | 5-10 business days | Email/PDF |
| Green Button / API / EDI | — | — | Not available | N/A | N/A | N/A |
Billing Data Access
The City of Tallahassee Utilities provides billing data through its self-service web portal and the DigiTally mobile app. Bills cover all services (electric, gas, water, sewer, stormwater, refuse) with up to 13 months of consumption history. There is no formal third-party authorization portal; third-party access is by manual request with written customer authorization.
What Data Is on Your City of Tallahassee Utilities Bill
- Current and past bills (all services)
- 13-month consumption history
- Charges by utility type
- Payment history
- Account details
How to Download City of Tallahassee Utilities Bills (Business & Commercial)
- 01Sign in to the self-service portal at https://selfservice-accept.talgov.com/login.html
- 02Open View Utility Account for the commercial account
- 03Review billing and the 13-month consumption comparison by service
- 04Print/save bills to PDF from the browser
- 05For structured exports (CSV) or longer history, contact Customer Operations at 850-891-4968 or YourOwnUtilities@Talgov.com
How to Download City of Tallahassee Utilities Bills (Residential)
- 01Go to https://selfservice-accept.talgov.com/login.html
- 02Sign in or register (re-registration may be needed after the 2023 system migration)
- 03Open View Utility Account and select the account
- 04Review the current bill and 13-month consumption tables
- 05Print to PDF from the browser, or enable Paperless Billing for emailed bills
Third-Party Access to City of Tallahassee Utilities Billing Data
Customer-mediated download
- 01Consultant instructs the customer to log in to the portal
- 02Customer downloads/prints bills and any usage data
- 03Customer sends files to the consultant via secure transfer
Direct request with authorization
- 01Customer provides written authorization (email acceptable)
- 02Consultant submits request to 850-891-4968 / YourOwnUtilities@Talgov.com
- 03Include account number, scope, date range, and purpose
- 04Utility validates and delivers data (likely 5-10 business days)
Want to understand the charges on your bill?
See the City of Tallahassee Utilities Rate Schedules & Tariff Guide →Interval Data & Smart Meters
Tallahassee deployed AMI smart meters (>90% by the 2010s) and runs a Honeywell Meter Data Management System (since April 2023) that captures daily and interval data. The customer portal does not clearly surface interval data; C&I customers typically request interval downloads from Customer Operations, specifying period, granularity, and format.
How to Download City of Tallahassee Utilities Interval Data
- 01Sign in at https://selfservice-accept.talgov.com/login.html
- 02Check for a Usage Details / Meter Data section
- 03If interval data is not shown, call 850-891-4968 to request it
- 04Specify date range, granularity (15-minute/hourly/daily), and format (CSV)
- 05Provide account number and service address
Interval data is essential for rate comparison and TOU analysis.
See which City of Tallahassee Utilities rate schedule is best for your usage pattern →Third-Party API Access
No public REST, SOAP, or OAuth API for customer data was identified, and there is no developer portal. The 2023 Itineris UMAX (Microsoft Dynamics 365 / Azure) and Honeywell MDMS deployment is API-capable, but no customer-facing programmatic access is published. API or integration inquiries go to the City's Technology & Innovation department.
How to Register as a City of Tallahassee Utilities API Vendor
- 01Contact the City of Tallahassee Technology & Innovation department for partnership inquiries
- 02Ask about API development, Green Button/ESPI roadmap, and integration options
- 03Otherwise rely on manual data requests via Customer Operations
EDI (Electronic Data Interchange)
No public EDI program, trading-partner enrollment, or published EDI specifications were found. The City may use EDI internally for vendor/employee transactions, but B2B EDI for utility customers is not documented. C&I customers needing EDI should contact Business Operations / Commercial Customer Accounts.
Supported City of Tallahassee Utilities EDI Transaction Sets
| Code | Name | Purpose |
|---|---|---|
| 814 | Change of Customer Information | Account/enrollment change (potential) |
| 810 | Invoice | Billing invoice (potential) |
| 867 | Meter Usage | Meter usage data (potential) |
| 820 | Payment Order | Payment remittance (potential) |
How to Enroll in City of Tallahassee Utilities EDI
- 01Call 850-891-4968 and ask for Business Operations / Commercial Customer Accounts
- 02Ask whether EDI transactions or a VAN trading-partner program exist
- 03If available, request EDI specifications and complete enrollment
Sources
Rate Schedules & Tariff Analysis
Tallahassee's municipal commercial rates are structured around the standard GS / GSD / Large Demand progression: as accounts grow, energy charges fall but demand charges become the dominant cost. Because base rates are indexed to CPI each October 1 and fuel/conservation cost recovery is applied, effective rates move predictably. Tallahassee positions itself as below state-average on commercial bills. Exact per-kWh and per-kW figures were not independently verified for this draft and should be read from the published schedule.
City of Tallahassee Utilities Rate Schedule List
| Schedule | Applicability |
|---|---|
| General Service Non-Demand (GS) | Smaller commercial; energy-only with customer charge. |
| General Service Demand (GSD) | Mid-size commercial; per-kW demand plus energy charge. |
| Large Demand / Large Commercial | Large C&I; lowest energy charge, highest demand component. |
| Optional Time-of-Use (Nights & Weekends) | Optional on-peak/off-peak energy pricing. |
City of Tallahassee Utilities Rate Features & TOU Details
- GS / GSD / Large Demand commercial class progression
- Per-kW demand charges on GSD and Large Demand classes
- Fuel and conservation cost-recovery adjustments
- Base rates indexed to CPI each October 1 (City Code)
- Optional time-of-use plans using smart-meter peak registers
- Municipal not-for-profit; below state-average reported bills
For a deeper analysis including cost optimization strategies and historical rate trends:
Read the full City of Tallahassee Utilities Rate Optimization Guide →Other Data Access Programs
DigiTally Mobile App
Mobile app for viewing/paying bills, checking balance, bill notifications, and reporting issues.
- 01Search DigiTally in the App Store or Google Play
- 02Install and sign in with your utility account
- 03View and pay bills and manage your account
Paperless / Email Billing
Electronic bill delivery via email instead of paper.
- 01Log in to the self-service portal
- 02Select the Paperless Bill option
- 03Confirm your email for delivery
Optional Time-of-Use Pricing Plans
Optional Nights & Weekends and Tallahassee Solar pricing plans use the smart meter's on-peak (Tier A) and off-peak (Tier C) registers.
- 01Review plan options at the pricing plans page
- 02Enroll through Customer Operations
- 03Smart meter displays on-peak and off-peak readings
Limitations & Considerations
- ⚠No Green Button (Download My Data or Connect My Data) implementation.
- ⚠No public API or developer portal.
- ⚠No EDI trading-partner program documented for customers.
- ⚠No formal Share My Data / third-party authorization portal; access is manual.
- ⚠Interval data not clearly exposed in the portal; C&I interval extracts require a manual request.
- ⚠Bill export limited to browser print-to-PDF; structured exports require a request.
- ⚠Account numbers changed in the 2023 system migration (use accountlookup.talgov.com).
City of Tallahassee Utilities Data Access FAQ
How does a commercial customer access billing data from the City of Tallahassee?▾
Sign in to the self-service portal (selfservice-accept.talgov.com) and open View Utility Account to see current bills and a 13-month consumption comparison by service. Bills can be printed to PDF from the browser. For structured CSV exports or longer history, contact Customer Operations at 850-891-4968 or YourOwnUtilities@Talgov.com. Note that account numbers changed in the 2023 system migration.
Is Green Button or an API available for third-party data access?▾
No. There is no Green Button (Download or Connect My Data), public API, or developer portal. The 2023 Itineris UMAX + Honeywell MDMS systems are technically capable, but no implementation is published. Third-party access is manual, with written customer authorization.
Can we get 15-minute interval data for a C&I site?▾
AMI meters feed the Honeywell MDMS, which captures daily and interval data, but the portal does not clearly expose interval downloads. C&I customers should request interval data from Customer Operations (850-891-4968), specifying date range, granularity, and format (CSV); expect roughly 5-10 business days.
How does a consultant get authorized to pull a customer's data?▾
There is no formal Share My Data portal. The customer provides written authorization (email acceptable) with account number, scope, date range, and purpose; the consultant submits the request to 850-891-4968 / YourOwnUtilities@Talgov.com and the utility validates and delivers the data, typically in 5-10 business days.
Which rate class applies to a commercial or industrial facility?▾
Smaller accounts are on General Service Non-Demand (GS, energy-only). Mid-size accounts above the demand threshold are on General Service Demand (GSD), which adds a per-kW demand charge. The largest loads use a Large Demand class with the lowest energy charge. An optional Nights & Weekends time-of-use plan is available. Confirm current figures on the published commercial rate schedule.
Can we choose a competitive electricity supplier?▾
No. Florida is a regulated, no-retail-choice market. The City of Tallahassee Utilities is a municipal not-for-profit utility with an exclusive territory; rates are set by the City Commission and indexed to CPI each October 1.
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