Florence Utilities Data Access Guide
Florence Utilities is a municipally owned utility serving roughly 52,000 electric customers in Lauderdale County, Alabama as a TVA local power company. It offers billing access through the eBiz customer portal and is completing a Landis+Gyr Gridstream AMI deployment, but has not yet launched Green Button, a third-party API, or EDI.
How to Get Your Florence Utilities Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| eBiz Billing Portal | ✓ | — | Residential & Commercial | Monthly bills, usage, payment history | Monthly | |
| Manual Interval Data Request | ✓ | ✓ | All (post-AMI) | Interval/meter data | 5-10 business days | CSV/XML (expected) |
| Green Button / CMD | — | — | None | N/A | N/A | N/A |
| EDI / Developer API | — | — | None | N/A | N/A | N/A |
Billing Data Access
Florence Utilities provides billing data through its eBiz customer portal. Customers can view and download monthly bills as PDFs; there is no native CSV/XML export or programmatic billing API. Third-party access is handled manually through customer service.
What Data Is on Your Florence Utilities Bill
- Monthly billed kWh usage
- Bill amount and due date
- Account and meter number
- Previous balance and payment activity
- Sample bill breakdown and billing terminology
How to Download Florence Utilities Bills (Business & Commercial)
- 01Log in to eBiz at https://ebiz.florenceutilities.com/ with the commercial account credentials
- 02Review billed demand (kW) and energy (kWh) for each billing period
- 03Download PDF bills for each meter/account for internal analysis
- 04For multi-meter portfolios or electronic data, call Customer Service at (256) 760-6512 to request exports
- 05To authorize an energy consultant, contact customer service to set up manual third-party access
How to Download Florence Utilities Bills (Residential)
- 01Go to https://ebiz.florenceutilities.com/
- 02Log in with your Florence Utilities account number and password (call (256) 760-6512 to set up online access)
- 03Open the Billing or Account section
- 04View current bill and 12-24 months of billing history
- 05Download or print bills as PDF
Third-Party Access to Florence Utilities Billing Data
Manual customer-authorized access
- 01Customer calls (256) 760-6512 or emails CustomerService@florenceal.org to authorize a third-party agent
- 02Customer provides exported PDF bills to the third party
- 03Utility may email/mail bill copies to the authorized third party on a case-by-case basis
Want to understand the charges on your bill?
See the Florence Utilities Rate Schedules & Tariff Guide →Interval Data & Smart Meters
Florence Utilities is deploying Landis+Gyr Gridstream advanced metering infrastructure (AMI) across roughly 49,000 meters, with deployment running January 2024 to August 2025. As of mid-2026 the AMI buildout is complete or near complete, but customer-facing interval data portal features and Green Button have not been publicly launched. Interval data can be requested manually from customer service.
How to Download Florence Utilities Interval Data via Green Button
- 01Green Button Download My Data is not currently offered by Florence Utilities
- 02To request interval/meter data electronically, call Customer Service at (256) 760-6512
- 03Request the data in CSV or XML format; processing typically takes 5-10 business days
- 04Monitor https://florenceal.org/utilities/ for future Green Button or portal interval-data announcements
Interval data is essential for rate comparison and TOU analysis.
See which Florence Utilities rate schedule is best for your usage pattern →Third-Party API Access
Florence Utilities does not offer a Share My Data program, a third-party developer API, or ESPI/Connect My Data. Third-party data access from the utility is handled manually through customer-authorized requests to customer service. Nectar provides API access to this utility's billing and interval data — see docs.nectarclimate.com.
How to Register as a Florence Utilities API Vendor
- 01Obtain written/verbal customer authorization
- 02Call (256) 760-6512 with the customer account number and your company information
- 03Request bill copies or meter data exports
- 04Receive data via email/mail on a case-by-case basis
- 05Use Nectar for API access to this utility's billing and interval data — see docs.nectarclimate.com
EDI (Electronic Data Interchange)
How to Enroll in Florence Utilities EDI
- 01Florence Utilities does not publish an EDI trading-partner program
- 02Contact Business Services at (256) 760-6512 or CustomerService@florenceal.org to inquire
- 03Ask specifically about supported transaction sets (810, 820, 867) and trading-partner requirements
- 04Request escalation to Business Development or IT if needed
Sources
Rate Schedules & Tariff Analysis
As a TVA local power company in a regulated market, Florence Utilities passes through TVA's General Power (GSA) rate design. For C&I customers the most impactful lever is the per-kW demand charge in GSA-2 and GSA-3, which rewards high load factor and peak-demand management. The monthly TVA Fuel Cost Adjustment makes total energy cost variable month to month. There is no supplier choice, so optimization centers on rate-schedule fit, demand management, and TVA EnergyRight efficiency programs.
Florence Utilities Rate Schedule List
| Schedule | Applicability |
|---|---|
| GSA-1 General Power | Commercial under 50 kW; energy + customer charge, no demand charge. |
| GSA-2 General Power | Commercial 50-1,000 kW; tiered energy + per-kW demand charge. |
| GSA-3 General Power | C&I over 1,000 kW; lower energy + per-kW demand charge. |
Florence Utilities Rate Features & TOU Details
- Demand-based GSA tiers (GSA-1/2/3) by kW
- Per-kW demand charges in GSA-2 and GSA-3
- Monthly TVA Fuel Cost Adjustment on all schedules
- No retail supplier choice (regulated TVA market)
- City Council-approved retail tariff
For a deeper analysis including cost optimization strategies and historical rate trends:
Read the full Florence Utilities Rate Optimization Guide →Other Data Access Programs
Text/SMS Outage Alerts
Enroll for outage reporting and notifications via text message.
- 01Text ENROLL to 256-764-4456
- 02Receive outage notifications and report outages by SMS
Landis+Gyr SmartData Connect (potential)
Gridstream platform supports an optional consumer energy-management extension with daily/hourly consumption views; deployment by Florence is not confirmed.
- 01Monitor https://florenceal.org/utilities/ for launch
- 02Contact customer service about availability
Limitations & Considerations
- ⚠No Green Button (Download or Connect My Data) implemented.
- ⚠No third-party developer API, ESPI, or Share My Data program.
- ⚠No published EDI trading-partner program or transaction sets.
- ⚠No native CSV/XML export in the eBiz portal; billing exports are PDF only.
- ⚠Interval data from AMI is collected but not yet exposed via self-service; manual request required.
- ⚠Third-party access requires manual, case-by-case customer authorization (no OAuth).
- ⚠Florence-specific GSA rate dollar values are not published online; consult the City Council-approved tariff or contact the utility.
Florence Utilities Data Access FAQ
How can a C&I customer get electronic interval (kW) data from Florence Utilities?▾
There is no self-service interval export or Green Button download today. With Gridstream AMI now deployed, request interval/meter data in CSV or XML by calling Customer Service at (256) 760-6512; processing typically takes 5-10 business days. Otherwise, monthly billed demand and energy are available as PDF in the eBiz portal.
Does Florence Utilities support Green Button or a third-party data API?▾
No. Florence has not launched Green Button Download My Data, Connect My Data, a developer API, or ESPI/Share My Data. Third-party access for consultants is handled manually via customer-authorized requests to customer service.
Can an energy consultant or aggregator pull our usage automatically?▾
Not via a utility API. The customer must authorize the third party by phone/email, after which the utility shares PDF bills or data exports case-by-case. Nectar provides API access to this utility's billing and interval data — see docs.nectarclimate.com.
How are Florence Utilities commercial electric rates set?▾
Florence is a TVA local power company. Wholesale rates are set by TVA and the retail schedules (including TVA's General Power / GSA structure) are approved by the Florence City Council. There is no retail supplier choice in Alabama, so C&I customers are served on the tariffed schedule that matches their demand level.
Which rate schedule applies to my business?▾
TVA General Power tiers apply by demand: GSA-1 for loads under 50 kW, GSA-2 for roughly 50-1,000 kW, and GSA-3 for loads over 1,000 kW. GSA-2 and GSA-3 include a per-kW demand charge plus energy and customer charges, with a monthly TVA fuel cost adjustment applied to all schedules.
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