Liberty Utilities (New England Natural Gas) Data Access Guide
Liberty Utilities (New England Natural Gas Company) Corp is a small investor-owned local gas distribution company serving roughly 46,000 customers in Fall River, Blackstone, North Attleboro, and surrounding Massachusetts communities. Customers access billing and usage data through the My Account portal with spreadsheet export, while competitive gas suppliers exchange data via EDI under the state's retail choice program. There is no Green Button, AMI interval data, or public API.
How to Get Your Liberty Utilities (New England Natural Gas) Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| My Account Portal | ✓ | — | Residential & C&I | Bills, payment history, 12-month usage | Real-time portal view | Web, PDF, spreadsheet export |
| Spreadsheet Usage Download | ✓ | — | Residential & C&I | Monthly usage history | On demand | CSV/XLSX-compatible |
| LOA Manual Request | — | ✓ | C&I via consultants | Historical billing data | 1–2 business days | PDF/email |
| EDI (Retail Choice Suppliers) | — | ✓ | Competitive gas suppliers | Enrollment, usage, invoices, payments | Per billing cycle | ANSI X12 814/867/810/820 |
| Green Button / API | — | — | Not offered | None | N/A | N/A |
Billing Data Access
Liberty provides billing data through its My Account online portal, the primary self-service channel for residential and commercial customers. Customers can view PDF bills, billing history, payment history, and download usage data to a spreadsheet. There is no API or automated third-party feed; consultants must use a customer Letter of Authorization and manual requests.
What Data Is on Your Liberty Utilities (New England Natural Gas) Bill
- Current bill (PDF)
- Billing history and line-item detail
- Payment history
- Account balance and status
- 12-month usage comparison with year-over-year view
How to Download Liberty Utilities (New England Natural Gas) Bills (Business & Commercial)
- 01Register the business account in My Account using the account number on the bill
- 02View billing history and download usage to spreadsheet for analysis
- 03For data beyond the portal, call customer service at 1-800-544-4944 (Mon–Fri, 8:00 AM–4:30 PM)
- 04For consultant access, provide a signed Letter of Authorization; Liberty typically responds in 1–2 business days
How to Download Liberty Utilities (New England Natural Gas) Bills (Residential)
- 01Visit the My Account overview page for your community on massachusetts.libertyutilities.com
- 02Click 'Sign Up for My Account' or 'Log In/Sign Up'
- 03Register using your account number from a recent bill
- 04Accept terms and conditions
- 05View bills and download usage data to a spreadsheet
Third-Party Access to Liberty Utilities (New England Natural Gas) Billing Data
Letter of Authorization (Manual Request)
- 01Obtain customer-signed LOA
- 02Contact Liberty customer service at 1-800-544-4944 with account number, customer name, service address, and the specific data request
- 03Liberty provides historical billing data after verifying authorization, typically within 1–2 business days
Competitive Supplier EDI (Retail Choice)
- 01Register as a competitive gas supplier via NHCEPS@libertyutilities.com / NENGnoms@libertyutilities.com
- 02Execute the Competitive Energy Supplier Service Agreement and complete EDI pre-testing
- 03Exchange usage and billing data via EDI 814/820/867/810 transactions and email-based nominations
Want to understand the charges on your bill?
See the Liberty Utilities (New England Natural Gas) Rate Schedules & Tariff Guide →Interval Data & Smart Meters
Liberty has not deployed Advanced Metering Infrastructure for its Massachusetts gas system. Meters are read on monthly billing cycles (with automated meter reading rolled out for drive-by reads), so no 15-minute, hourly, or daily interval data is available to customers or third parties. Suppliers can request historical usage data manually, with fees for repeat requests.
How to Download Liberty Utilities (New England Natural Gas) Interval Data via Green Button
- 01Green Button is not offered — use the My Account spreadsheet download as the closest alternative
- 02Log in to My Account
- 03Open the energy usage section
- 04Download usage data to a spreadsheet for the available 12-month window
Interval data is essential for rate comparison and TOU analysis.
See which Liberty Utilities (New England Natural Gas) rate schedule is best for your usage pattern →Sources
Third-Party API Access
Liberty does not operate a developer portal, public API, or OAuth authorization flow. Third-party data access is limited to manual LOA-based requests, or EDI exchange for registered competitive gas suppliers under Massachusetts retail choice. Nectar provides API access to this utility's billing data — see docs.nectarclimate.com.
How to Register as a Liberty Utilities (New England Natural Gas) API Vendor
- 01Obtain a customer-signed LOA
- 02Submit the request to customer service (1-800-544-4944) or, for suppliers, to NENGnoms@libertyutilities.com
- 03Receive data manually via email; repeat per billing period as needed
EDI (Electronic Data Interchange)
Supported Liberty Utilities (New England Natural Gas) EDI Transaction Sets
| Code | Name | Purpose |
|---|---|---|
| 814 | Enrollment Request/Response | Supplier enrollment, drops, and account maintenance |
| 867 | Usage Report | Metered consumption and determination of deliveries to suppliers |
| 810 | Invoice | Supplier billing exchange |
| 820 | Payment Order/Remittance Advice | Payment and remittance reconciliation |
How to Enroll in Liberty Utilities (New England Natural Gas) EDI
- 01Submit supplier application to NHCEPS@libertyutilities.com or NENGnoms@libertyutilities.com with company details and authorized signatory
- 02Sign the Competitive Energy Supplier Service Agreement and complete the EDI Pre-Testing Worksheet
- 03Provide W-9 and complete EDI testing with Liberty, plus a training session
- 04Pay the business initiation fee (~$500 in comparable Liberty regions) and receive live trading credentials
- 05Submit nominations to Liberty.Noms@libertyutilities.com; billing correspondence via NENGnoms@libertyutilities.com
Rate Schedules & Tariff Analysis
Liberty's April 1, 2026 base rate reset (DPU 25-85) is the dominant driver of C&I gas costs in this territory — the first base distribution increase since 2015. Bill impacts skew heavily toward small C&I classes (up to ~49.7% as filed), while large C&I impacts are far smaller (as low as ~1.1%). Because the commodity portion (Cost of Gas Adjustment) is fully reconciled and Massachusetts allows supplier choice, large users can manage cost primarily through competitive supply procurement and load management, while delivery charges are fixed by tariff.
Liberty Utilities (New England Natural Gas) Rate Schedule List
| Schedule | Applicability |
|---|---|
| Rate R-3 Residential Heating | Residential space-heating customers |
| Small C&I Service | Small commercial and industrial accounts |
| Medium C&I Service | Medium-volume C&I accounts (Fall River/North Attleboro) |
| Large C&I Service | Large-volume C&I and transportation customers |
Liberty Utilities (New England Natural Gas) Rate Features & TOU Details
- First base rate case since 2015; new rates effective April 1, 2026 (DPU 25-85 settlement)
- Two rate zones: Fall River/North Attleboro and Blackstone divisions with different bill impacts
- Small C&I classes bear the largest percentage increases; large C&I the smallest
- Cost of Gas Adjustment (GAF) and LDAF reconciling factors revised April 1, 2026
- Retail gas supply choice available to all customer classes
For a deeper analysis including cost optimization strategies and historical rate trends:
Read the full Liberty Utilities (New England Natural Gas) Rate Optimization Guide →Other Data Access Programs
Budget Billing
Levelized monthly payments that spread winter heating costs across the year.
- 01Log in to My Account
- 02Select Budget Billing enrollment
- 03Liberty calculates a level monthly amount with periodic true-ups
Paperless Billing & Notifications
Email/text bill delivery and notifications through My Account.
- 01Log in to My Account
- 02Open notification preferences
- 03Enable paperless billing and alerts
Mass Save Energy Efficiency
Statewide gas efficiency incentives (equipment rebates, weatherization, custom C&I measures) available to Liberty customers.
- 01Visit Mass Save and identify applicable gas measures
- 02Schedule an energy assessment
- 03Apply incentives to boiler, controls, or envelope projects
Limitations & Considerations
- ⚠No AMI/smart meters — monthly consumption data only
- ⚠No Green Button or ESPI implementation
- ⚠No public API, developer portal, or OAuth authorization flow
- ⚠No native aggregator integrations — Nectar provides API access to this utility's billing data via docs.nectarclimate.com
- ⚠Third-party access is manual (LOA + email/phone), except supplier EDI
- ⚠Supplier historical data requests carry fees after the first free annual request ($55/request or $309/year)
- ⚠Small LDC (~7 office staff) with limited technical resources for data platforms
Liberty Utilities (New England Natural Gas) Data Access FAQ
How can my energy consultant get billing data from Liberty's Massachusetts gas utility?▾
Liberty has no API or third-party data portal. Your consultant needs a customer-signed Letter of Authorization, then contacts customer service at 1-800-544-4944 with the account number, service address, and specific data request. Liberty typically returns historical billing data within 1–2 business days. For recurring needs, customers can export 12 months of usage to a spreadsheet from My Account and share it.
Does Liberty New England Natural Gas offer interval or smart meter data?▾
No. Liberty has not deployed AMI on its Massachusetts gas system, so no 15-minute, hourly, or daily interval data exists. Consumption is captured at monthly billing reads. Competitive suppliers can buy historical usage data manually — the first request per account per year is free, then $55 per request or $309/year subscription per Liberty's supplier forms.
How much did C&I rates change in the 2026 Liberty rate case?▾
Under DPU 25-85 (filed June 2025, settlement approved March 27, 2026, rates effective April 1, 2026), the filing projected average bill impacts of +43.0% to +49.7% for small C&I in Fall River/North Attleboro, +43.0% to +46.7% for small C&I in Blackstone, +23.6% to +34.4% for medium C&I, and +1.1% to +19.2% for large C&I at class-average use. Final settled rates differ somewhat from the filing — check current tariff sheets for exact per-therm charges.
Can my business buy gas from a competitive supplier in Liberty's territory?▾
Yes. Massachusetts has retail gas choice. You can contract with a DPU-licensed competitive supplier for the commodity while Liberty continues delivery, billing delivery charges under its tariff. Suppliers enroll and exchange data with Liberty via its retail choice program using EDI 814/867/810/820 transactions and email-based nominations.
What data exchange does Liberty support for gas suppliers and brokers?▾
Registered competitive suppliers use ANSI X12 EDI (814 enrollment, 867 usage, 810 invoice, 820 payment) plus email-based nomination and trading forms (Liberty.Noms@libertyutilities.com). Brokers cannot access data directly — they must work through an appointed supplier. Onboarding includes a supplier service agreement, EDI pre-testing, training, and an initiation fee; expect roughly 4–6 weeks.
Does Liberty support Green Button for its Massachusetts gas customers?▾
No. There is no Green Button Download My Data or Connect My Data implementation, and Massachusetts does not currently require Green Button/ESPI for gas utilities. The closest equivalent is the My Account spreadsheet download covering about 12 months of usage.
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