City of Richmond Department of Public Utilities (Richmond Gas Works) Data Access Guide
Richmond Gas Works, the gas division of the City of Richmond Department of Public Utilities, delivers natural gas to roughly 72,000 customers across Richmond and parts of Henrico and Chesterfield Counties. Data access is currently limited to the MyHQ billing portal (PDF bills, up to 36 months of history, monthly usage only), with no Green Button, EDI, or third-party API support today though an Oracle Energy and Water CIS migration is expected to add REST API capabilities.
How to Get Your City of Richmond Department of Public Utilities (Richmond Gas Works) Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| MyHQ Billing Portal | ✓ | — | Residential & Commercial/Industrial | Bills, monthly usage (Ccf), payment history | Monthly | PDF / web view |
| Manual PDF bill sharing | ✓ | ✓ | All | Monthly billing & usage | Monthly | |
| FOIA / formal data request | ✓ | ✓ | All (privacy exemptions apply) | Records / aggregate data | ~14-30 days | Varies |
| Interval / Green Button / EDI / API | — | — | None | Not available | N/A | N/A |
Billing Data Access
Billing data is available through the MyHQ online billing portal (KUBRA MyHQ+ platform), which replaced the legacy MyCheckFree system in March 2024. Customers can view itemized bills, payment history, and monthly usage, and download bills as PDFs. There is no native CSV/XML export and no formal third-party authorization workflow.
What Data Is on Your City of Richmond Department of Public Utilities (Richmond Gas Works) Bill
- Service account number and billing address
- Account status
- Fixed monthly service/customer charge
- Volumetric distribution charge (per Ccf)
- Purchased Gas Cost (PGC) commodity charge
- Monthly aggregate usage in Ccf (no interval data)
- Payment dates and amounts
- Current and historical balances
- Adjustments and credits
How to Download City of Richmond Department of Public Utilities (Richmond Gas Works) Bills (Business & Commercial)
- 01Register a MyHQ account at https://dpubillpay.idoxs.net/ using the business account number and Tax ID
- 02Link all service locations for consolidated multi-account viewing
- 03Download monthly PDF bills for each account for analysis
- 04For bulk or programmatic needs, contact DPU Customer Service (804-646-4646, dpucustserv@rva.gov) about consolidated billing or a formal data request
How to Download City of Richmond Department of Public Utilities (Richmond Gas Works) Bills (Residential)
- 01Go to https://dpubillpay.idoxs.net/ (or rva.gov/public-utilities/billing and click MyHQ)
- 02Select Sign up and provide email and password, then verify via the confirmation email
- 03Add your billing account using your 10-digit DPU account number, billing ZIP, and last 4 of SSN/Tax ID
- 04Open Billing & Payment to view or download bills (up to 36 months) as PDF
Third-Party Access to City of Richmond Department of Public Utilities (Richmond Gas Works) Billing Data
Customer-mediated PDF sharing
- 01Customer logs into MyHQ and downloads PDF bills (up to 36 months)
- 02Customer shares the PDFs with the consultant via secure email or file share
- 03Consultant extracts and analyzes the monthly billing data
Customer authorization to DPU
- 01Customer contacts DPU at 804-646-4646 or dpucustserv@rva.gov
- 02Customer provides the third party's name, company, and contact
- 03DPU may then discuss account details with the authorized third party (verbal/written only, no automated download)
Want to understand the charges on your bill?
See the City of Richmond Department of Public Utilities (Richmond Gas Works) Rate Schedules & Tariff Guide →Interval Data & Smart Meters
Richmond Gas Works does not support interval (15-minute, 30-minute, or hourly) gas data. Meters are read once per month via an Automated Meter Reading (AMR) RF drive-by network, so only a single monthly consumption value per meter is captured. No AMI/smart-meter deployment with interval capability has been announced.
How to Download City of Richmond Department of Public Utilities (Richmond Gas Works) Interval Data via Green Button
- 01Green Button is not supported by Richmond Gas Works no Download My Data or Connect My Data option exists
Interval data is essential for rate comparison and TOU analysis.
See which City of Richmond Department of Public Utilities (Richmond Gas Works) rate schedule is best for your usage pattern →Sources
Third-Party API Access
There is no current third-party data API. Richmond DPU uses the KUBRA MyHQ+ billing platform (KUBRA maintains a developer center, but customer-data APIs are not publicly documented). DPU finalized an agreement in August 2024 to migrate to Oracle Energy and Water Cloud CIS, deploying through ~2026, which is expected to introduce REST APIs (account, usage, and billing endpoints, potentially OAuth 2.0) though no official API spec or third-party authorization workflow has been published.
How to Register as a City of Richmond Department of Public Utilities (Richmond Gas Works) API Vendor
- 01Monitor rva.gov/public-utilities for Oracle CIS go-live and any API announcements
- 02Contact DPU at dpucustserv@rva.gov with the integration use case and technical requirements
- 03Until an API exists, rely on customer-mediated PDF bill sharing for data access
EDI (Electronic Data Interchange)
How to Enroll in City of Richmond Department of Public Utilities (Richmond Gas Works) EDI
- 01EDI is not applicable Richmond Gas Works is a municipal utility outside Virginia's deregulated/customer-choice market and publishes no EDI implementation guide
- 02For large-account consolidated billing or ACH payment arrangements, contact DPU Customer Service at 804-646-4646
Sources
Rate Schedules & Tariff Analysis
Richmond Gas Works C&I bills have three economic levers: a fixed monthly service charge, a volumetric distribution charge per Ccf, and the pass-through PGC commodity charge. Because the commodity is at cost (no markup) and there are no demand charges (gas LDC), commercial cost control is primarily about reducing therms/Ccf consumed and right-sizing the rate class (small/medium General Service vs. large-volume). Rates rise annually each July, recently faster than inflation.
City of Richmond Department of Public Utilities (Richmond Gas Works) Rate Schedule List
| Schedule | Applicability |
|---|---|
| Small & Medium General Service | Commercial gas customers below 10,000 Ccf/month $20.17/mo + $0.634/Ccf |
| Large Volume Gas Service | Commercial/industrial 10,000+ Ccf/month WACCOG $2.41/Ccf service charge |
| Purchased Gas Cost (PGC) | Commodity pass-through across all classes (~$0.54/Ccf, varies monthly) |
City of Richmond Department of Public Utilities (Richmond Gas Works) Rate Features & TOU Details
- Fixed monthly service charge per class
- Volumetric distribution charge per Ccf
- Purchased Gas Cost passed through at cost (no markup), adjusted monthly
- No demand charges (gas distribution)
- Annual rate updates effective July 1, set by City Council
For a deeper analysis including cost optimization strategies and historical rate trends:
Read the full City of Richmond Department of Public Utilities (Richmond Gas Works) Rate Optimization Guide →Other Data Access Programs
PromisePay Payment Plans
Flexible payment plans for past-due balances (up to 12 months as of September 1, 2025).
- 01Visit https://richmond.promise-pay.com/
- 02Enter account details and select a plan term
Oracle Energy & Water CIS Migration
DPU is migrating to Oracle Energy and Water Cloud CIS (agreement finalized August 2024; deployment through ~2026), expected to improve self-service, mobile access, and potentially add REST APIs and third-party authorization.
- 01Monitor rva.gov/public-utilities for go-live and API announcements
- 02Contact dpucustserv@rva.gov for integration timelines
Limitations & Considerations
- ⚠No interval/AMI gas data only monthly AMR reads
- ⚠No Green Button (Download My Data or Connect My Data)
- ⚠No EDI program or trading-partner enrollment
- ⚠No public customer-data API today (Oracle CIS REST APIs planned but unannounced)
- ⚠No native CSV/XML export from MyHQ (PDF only)
- ⚠No formal third-party authorization workflow access is customer-mediated
City of Richmond Department of Public Utilities (Richmond Gas Works) Data Access FAQ
Can a C&I customer get interval (hourly or sub-hourly) gas data from Richmond Gas Works?▾
No. Richmond Gas Works uses monthly AMR drive-by meter reads, so only one consumption value per billing period is captured. There is no smart-meter/AMI interval program and no Green Button. For granular monitoring, a customer would need to install their own sub-meters. A future Oracle CIS may expand capabilities, but no interval offering has been announced.
How does a third-party energy manager access a commercial customer's gas data?▾
There is no formal third-party authorization portal or API. The practical path is customer-mediated: the customer downloads up to 36 months of PDF bills from MyHQ and shares them, or authorizes DPU (804-646-4646 / dpucustserv@rva.gov) to discuss the account. For bulk/aggregate needs, a formal data or FOIA request can be submitted.
Is there an API for pulling Richmond Gas Works billing data?▾
Not currently. The billing platform is KUBRA MyHQ+, which has no public customer-data API. DPU is migrating to Oracle Energy and Water Cloud CIS (through ~2026), which is expected to add REST APIs (account/usage/billing), but no official spec or third-party access workflow has been published yet.
How are commercial gas rates structured, and how much history can I analyze?▾
Commercial rates have a fixed monthly service charge plus a volumetric distribution charge per Ccf, with the gas commodity passed through at cost via the monthly Purchased Gas Cost (PGC). Small/medium commercial (General Service) is $20.17/month plus $0.634/Ccf distribution; large-volume customers (10,000+ Ccf/month) use a WACCOG service charge of $2.41/Ccf (effective July 1, 2025). MyHQ provides up to 36 months of bills for benchmarking.
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