Roanoke Gas Company Data Access Guide
Roanoke Gas Company, a subsidiary of RGC Resources (NASDAQ: RGCO), distributes natural gas to roughly 62,989 residential, commercial, and industrial customers in the Roanoke, Virginia area under Virginia SCC oversight. The utility deployed Itron smart gas meters and a cloud-based Field Collection System starting in 2017, but customer data access remains portal-based: monthly therms usage and PDF bills, with no Green Button, public API, or documented EDI or third-party programs.
How to Get Your Roanoke Gas Company Data: All Access Methods
| Method | 1st Party | 3rd Party | Customer Types | Data Types | Latency | Format |
|---|---|---|---|---|---|---|
| My Account Portal | ✓ | — | Residential, commercial, industrial | Bills, billing history, monthly therms usage | Monthly | Web / PDF |
| Account manager facilitation | ✓ | ✓ | Commercial and industrial | Billing data downloads, periodic reports | By arrangement | Email / electronic |
| Manual data request (with authorization) | ✓ | ✓ | All customers; third parties with written authorization | Detailed consumption records (discretionary) | Variable; utility discretion | PDF / spreadsheet via email |
| Published rates & tariffs | ✓ | ✓ | Public | Rates and tariff schedules (Virginia SCC) | As filed | Web / PDF |
Billing Data Access
Roanoke Gas provides first-party billing access through the My Account portal at myaccount.roanokegas.com: current bills, billing history (likely 12-36 months), usage by service period, and PDF downloads. No bulk export, CSV/XML, or API exists, and third-party portal access is not supported — outside parties need written customer authorization and direct utility coordination.
What Data Is on Your Roanoke Gas Company Bill
- Current bill and payment information
- Billing history with monthly therms usage, charges, and adjustments
- Account details and usage by service period
- Past due amounts and due dates
- Meter read dates (on bills)
How to Download Roanoke Gas Company Bills (Business & Commercial)
- 01Register the C&I account at https://myaccount.roanokegas.com/
- 02Review usage by service period and download PDF bills
- 03Engage your assigned account manager via Business Services at (540) 793-5104 for billing data downloads or periodic reporting
- 04For custom data arrangements, expect written agreements and possible fees
How to Download Roanoke Gas Company Bills (Residential)
- 01Go to https://myaccount.roanokegas.com/ and click Create an Account (or Login)
- 02Enter your Roanoke Gas account number from a paper bill and an email address
- 03Create credentials and verify your email
- 04Navigate to Billing / Account Details for the current bill summary
- 05Open the Billing History tab and click a bill for the detailed breakdown
- 06Download bills as PDF for records or analysis
Third-Party Access to Roanoke Gas Company Billing Data
Customer authorization + utility coordination
- 01Obtain the customer's written authorization including account number, authorization period, and data scope
- 02Contact Business Services at (540) 793-5104 (C&I) or Customer Service at (540) 777-4427
- 03Submit the authorization documentation and request a data sharing arrangement
- 04Work with the account manager for periodic billing reports (email or electronic); fees may apply
Want to understand the charges on your bill?
See the Roanoke Gas Company Rate Schedules & Tariff Guide →Interval Data & Smart Meters
Since 2017, Roanoke Gas has deployed Itron smart gas meters with remote reading via a cloud-based Field Collection System, ending estimated reads. The detailed meter data serves internal operations and billing — customers see only monthly therms usage in the portal and on bills. No interval data export, Green Button, ESPI, or API is publicly available; detailed consumption records require a discretionary manual request.
How to Download Roanoke Gas Company Interval Data
- 01Log into https://myaccount.roanokegas.com/ and view Therms Used under Account Details
- 02Compare against previous billing periods for trend analysis
- 03For detailed consumption or hourly data, call Customer Service at (540) 777-4427 specifying the time period and format
- 04The utility may provide data via email (PDF/spreadsheet) at its discretion
Interval data is essential for rate comparison and TOU analysis.
See which Roanoke Gas Company rate schedule is best for your usage pattern →Sources
Third-Party API Access
Roanoke Gas maintains no developer portal, public REST/SOAP API, webhooks, or sandbox, and offers no Share My Data portal. Its CIS platform is undisclosed. Third parties — ESCOs, energy managers, auditors — work through written customer authorization, account-manager facilitation for C&I accounts, or negotiated custom data arrangements that may carry fees. Nectar provides API access to this utility's billing data — see docs.nectarclimate.com.
How to Register as a Roanoke Gas Company API Vendor
- 01Obtain the customer's written authorization naming your firm, the relationship, and data needs
- 02Contact Roanoke Gas Business Services at (540) 793-5104 and explain the use case (ESCO services, energy management, benchmarking)
- 03Negotiate the data format, delivery method, and any service agreements or fees
- 04If pursuing an ESCO model, verify regulatory standing with the Virginia SCC at (804) 371-9960
EDI (Electronic Data Interchange)
EDI support is not publicly documented — no transaction set lists (814, 820, 867, 810), NAESB trading partner enrollment, VAN/direct connection methods, or implementation guides are published. Larger Virginia gas utilities offer EDI, but Roanoke Gas's smaller scale means availability requires direct inquiry to Business Services at (540) 793-5104, asking specifically whether EDI transactions for billing and account management are supported.
How to Enroll in Roanoke Gas Company EDI
- 01Call Business Services at (540) 793-5104 and ask whether EDI transactions are supported
- 02If supported, request the trading partner agreement, transaction set list, connection methods (VAN, direct, SFTP), and DUNS requirements
- 03Submit company information and complete any EDI testing the utility requires
Sources
Rate Schedules & Tariff Analysis
Roanoke Gas rates and tariffs are approved by the Virginia State Corporation Commission and published on the utility's rates page. C&I customers should review the posted tariffs and engage Business Services at (540) 793-5104 for rate questions and commercial service options; parent RGC Resources' SEC filings provide additional financial and regulatory context.
For a deeper analysis including cost optimization strategies and historical rate trends:
Read the full Roanoke Gas Company Rate Optimization Guide →Limitations & Considerations
- ⚠No customer-facing interval data — Itron meter data is internal-only; portal shows monthly therms
- ⚠No Green Button / ESPI support documented
- ⚠No public API, developer portal, webhooks, or sandbox
- ⚠EDI support unknown — not publicly documented; requires direct inquiry
- ⚠No third-party authorization portal or aggregator partnerships
- ⚠Bill data limited to PDF and web display — no CSV/XML or bulk export
- ⚠Custom data arrangements may require written agreements and fees
Roanoke Gas Company Data Access FAQ
How do commercial customers access Roanoke Gas billing data?▾
Register at https://myaccount.roanokegas.com/ to view current bills, billing history with monthly therms usage, and PDF downloads. For data downloads or periodic reporting beyond the portal, engage your assigned account manager through Business Services at (540) 793-5104 — custom arrangements may require written agreements or fees.
Does Roanoke Gas provide interval gas data?▾
Not to customers. Itron smart meters (deployed since 2017) collect detailed meter data for internal operations and billing accuracy, but the portal exposes only monthly therms usage. Detailed consumption records can be requested through Customer Service at (540) 777-4427 — availability and format are at the utility's discretion.
Does Roanoke Gas support Green Button, an API, or EDI?▾
No Green Button/ESPI or public API is documented, and EDI support is unknown — no transaction set specifications or trading partner enrollment are published. If your operation needs EDI, ask Business Services at (540) 793-5104 directly whether EDI transactions for billing and account management are supported.
How can an energy consultant or ESCO get a client's Roanoke Gas data?▾
Obtain written customer authorization (account number, authorization period, data scope), then contact Business Services at (540) 793-5104 with the documentation and use case. For C&I accounts, the assigned account manager can arrange billing data downloads or periodic email reports; expect negotiated terms and possible fees. ESCOs should also confirm regulatory standing with the Virginia SCC.
What smart meter technology does Roanoke Gas use?▾
Itron smart gas meters with remote reading, paired with Itron's cloud-based Field Collection System, deployed starting May 2017. The rollout ended estimated reads and improved billing accuracy and system visibility — though the granular data remains internal rather than customer-accessible.
Where are Roanoke Gas rates published?▾
Rates and tariffs approved by the Virginia State Corporation Commission are posted at roanokegas.com/customer-service/rates. Virginia imposes no Green Button or EDI mandates on smaller gas utilities, so data access capabilities are set at Roanoke Gas's discretion.
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